Logistics Customer Experience Specialist

PT Tangguh Karimata Jaya; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

PT Tangguh Karimata Jaya in Surabaya is seeking a Customer Service Coordinator to handle inquiries via phone, email, WhatsApp, and other channels while providing information on import/export logistics services.

You will monitor shipment status and coordinate with Operations, Customs Clearance, Shipping Lines, Airlines, and overseas agents to ensure smooth shipment processes, resolve complaints, and maintain accurate records.

Qualifications

• Bachelor's Degree (any major; Logistics, Business, or Supply Chain is preferred).
• Minimum 1 year of experience in Customer Service, Freight Forwarding, Import, or Export Logistics.
• Fresh graduates with relevant knowledge are welcome to apply.
• Good understanding of import/export procedures and shipping documentation is an advantage.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent communication and customer service skills.
• Strong organizational skills with attention to detail.
• Able to work independently and as part of a team.

Responsibilities

• Handle customer inquiries via phone, email, WhatsApp, and other communication channels.
• Provide information regarding import and export logistics services.
• Monitor shipment status and provide timely updates to customers.
• Coordinate with the Operations, Customs Clearance, Shipping Lines, Airlines, and overseas agents to ensure smooth shipment processes.
• Resolve customer complaints and provide effective solutions.
• Prepare and maintain shipment records and administrative documents.
• Build and maintain strong relationships with customers to ensure high satisfaction.

Skills

Customer service

Communication

Attention to detail

Teamwork

Organizational skills

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

PT Tangguh Karimata Jaya in Surabaya is seeking a Customer Service Coordinator to handle inquiries via phone, email, WhatsApp, and other channels while providing information on import/export logistics services.

You will monitor shipment status and coordinate with Operations, Customs Clearance, Shipping Lines, Airlines, and overseas agents to ensure smooth shipment processes, resolve complaints, and maintain accurate records.