Ocean Export Customer Service

PT Cahaya Pundimas Indonusa; Jakarta Barat; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

PT Cahaya Pundimas Indonusa is seeking an experienced export customer service/operations professional to manage sea export shipments from start to finish, including document preparation, bookings, and tracking. You will liaise with overseas agents and ensure timely, accurate reporting to customers.

The ideal candidate has a bachelor's degree in a related field, at least 2 years in export operations or export customer service, strong knowledge of incoterms and customs procedures, and excellent

Qualifications

• Bachelor's degree in Logistics, Transportation, International Trade, Business Administration or a related field.
• At least 2 years of experience in export customer service or export operations at a logistics or freight forwarding company.
• Solid knowledge of export procedures, customs regulations and freight forwarding operations.
• Hands-on experience with SI, BL, AWB, PEB, Manifest, CEISA, Certificate of Origin and Incoterms.
• Good communication skills in English, both written and spoken.
• Organized and detail-oriented, able to handle several shipments at once and stay calm under tight deadlines.
• Good at solving problems and following through on tasks.
• Comfortable working both independently and in a team.
• Willing to provide support outside office hours when urgent shipments require it.
• Willing to work placement in Bandengan, North Jakarta.
• Willing to work on Saturdays.

Responsibilities

• Manage export shipments by sea from start to finish.
• Prepare and check export documents such as Shipping Instruction, Bill of Lading, Commercial Invoice, Packing List, PEB and Certificate of Origin, and make sure they are accurate and meet customs rules.
• Arrange bookings with shipping lines, co-loaders, trucking vendors, warehouses and customs brokers.
• Track each shipment through documentation, customs clearance and final delivery.
• Keep customers updated with clear and timely shipment status reports.
• Handle Overseas Agents inquiries.
• Deliver fast and excellent communication to Overseas Agents.
• Establish and maintain relationship with Overseas Agents.
• Coordinate with Overseas Agents related import and forwarding activities.
• Well organized, capable and practiced in handling complex and multifaceted tasks.
• Resolves service problems by clarifying the complaint determining the cause of problem and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure solution.
• Follow up on outstanding documents and open issues until they are fully closed.
• Looking for new orders by ask and answering product and services questions, suggesting information about other products and services.

Skills

Export knowledge

Customer service

English communication

Attention to detail

Problem solving

Teamwork

Independent work

Education

Bachelor's degree in Logistics, Transportation, International Trade, Business Administration or related field

Job description

Bachelor's degree in Logistics, Transportation, International Trade, Business Administration or a related field.

At least 2 years of experience in export customer service or export operations at a logistics or freight forwarding company.

Solid knowledge of export procedures, customs regulations and freight forwarding operations.

Hands-on experience with SI, BL, AWB, PEB, Manifest, CEISA, Certificate of Origin and Incoterms.

Good communication skills in English, both written and spoken.

Organized and detail-oriented, able to handle several shipments at once and stay calm under tight deadlines.

Good at solving problems and following through on tasks.

Comfortable working both independently and in a team.

Willing to provide support outside office hours when urgent shipments require it.

Willing to work placement in Bandengan, North Jakarta.

Willing to work on Saturdays.

Job Description:

Manage export shipments by sea from start to finish.

Prepare and check export documents such as Shipping Instruction, Bill of Lading, Commercial Invoice, Packing List, PEB and Certificate of Origin, and make sure they are accurate and meet customs rules.

Arrange bookings with shipping lines, co-loaders, trucking vendors, warehouses and customs brokers.

Track each shipment through documentation, customs clearance and final delivery.

Keep customers updated with clear and timely shipment status reports.

Handle Overseas Agents inquiries.

Deliver fast and excellent communication to Overseas Agents.

Establish and maintain relationship with Overseas Agents.

Coordinate with Overseas Agents related import and forwarding activities.

Well organized, capable and practiced in handling complex and multifaceted tasks.

Resolves service problems by clarifying the complaint determining the cause of problem and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure solution.

Follow up on outstanding documents and open issues until they are fully closed.

Looking for new orders by ask and answering product and services questions, suggesting information about other products and services.