Customer Logistics Specialist (Import/Export)

PT Tangguh Karimata Jaya

Kota Semarang

On-site

IDR 55,800,000 - 83,700,000

Full time

14 days+

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Job summary

PT Tangguh Karimata Jaya in Semarang, Central Java, is seeking a Customer Service Specialist in freight forwarding. You will handle inquiries via phone, email, WhatsApp and other channels, and provide information on import/export logistics services.

You will monitor shipments, coordinate with operations, customs, carriers, and overseas agents, resolve complaints, and maintain shipment records. Fresh graduates with relevant knowledge are welcome to apply; a bachelor's degree is required or

Qualifications

Bachelor's Degree in Logistics, Business, or Supply Chain.
Minimum 1 year of experience in Customer Service or Freight Forwarding.
Fresh graduates with relevant knowledge welcomed.
Understanding of import/export procedures is a plus.
Proficient in Microsoft Office.
Strong communication and customer service skills.
Good organizational skills and detail oriented.
Able to work independently and in a team.

Responsibilities

Handle customer inquiries via phone, email, WhatsApp, and other channels.
Provide information regarding import and export logistics services.
Monitor shipment status and provide updates.
Coordinate with Operations, Customs Clearance, Shipping Lines, Airlines, and overseas agents.
Resolve customer complaints and provide effective solutions.
Prepare and maintain shipment records and administrative documents.
Build and maintain strong relationships with customers.