Customer Services & Document Exim Staff (Freight Forwarding)

PT Samudera Caraka Jasa; Jakarta Selatan; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT Samudera Caraka Jasa is hiring a Customer Service & Documentation Clerk in Jakarta to manage inquiries and support shipment status. You will prepare, review, and maintain customs documentation and liaise with authorities to facilitate smooth clearance of goods.

Data entry, invoicing, and cross-department coordination are also part of the role. The ideal candidate has proven experience in logistics documentation, strong English, and excellent attention to detail.

Qualifications

• Proven experience in customer service and documentation in import/export, customs brokerage, or logistics.
• Strong proficiency with Excel and Word.
• Proficient in English both speaking and writing.
• Attention to detail with the ability to manage complex documentation accurately.
• Strong organizational skills and ability to manage multiple tasks and priorities.
• Knowledge of customs procedures, HS codes and import/export regulations preferred.
• Good interpersonal and problem-solving skills.
• Willingness to learn and adapt to evolving customs regulations and procedures.

Responsibilities

• Manage customer inquiries and provide timely support on shipment status and documentation requirements.
• Prepare, review and maintain accurate customs documentation (bills of lading, invoices, origin certificates).
• Liaise with customs authorities, port operators and shipping lines to facilitate clearance.
• Track and monitor shipment progress across import/export/domestic cycles and inform clients of delays.
• Data entry and record management of customs declarations and cargo manifests.
• Coordinate with internal departments to ensure complete and accurate documentation before submission.
• Handle customer complaints and resolve documentation discrepancies promptly.
• Maintain knowledge of current customs regulations, tariff classifications and import/export requirements.
• Process invoices and maintain financial records related to customer accounts and services rendered.

Skills

Customer service

Documentation

MS Office

Excel

Word

English proficiency

Attention to detail

Organizational skills

Multitasking

Problem solving

Tools

Microsoft Office

Excel

Word

Job description

Manage customer inquiries and provide timely support regarding shipment status, documentation requirements and customs procedures

Prepare, review and maintain accurate customs documentation including bills of lading, commercial invoices, certificates of origin and other import/export/domestics documentation

Liaise with customs authorities, port operators and shipping lines to facilitate smooth clearance and movement of goods

Track and monitor shipment progress throughout the import, export, domestics cycle, keeping clients informed of any delays or issues

Data entry and record management of customs declarations, cargo manifests and related documentation in company systems

Coordinate with internal departments to ensure all documentation is complete and accurate before submission to customs

Handle customer complaints and resolve documentation discrepancies in a professional and timely manner

Maintain knowledge of current customs regulations, tariff classifications and import/export requirements

Process invoices and maintain financial records related to customer accounts and services rendered

Requirements:

Proven experience in customer service and documentation, preferably within the import/export, customs brokerage or logistics industry

Strong proficiency with Microsoft Office applications, particularly Excel and Word

Proficient in using English both speaking and writing

Attention to detail with the ability to manage complex documentation accurately

Strong organisational skills and ability to manage multiple tasks and priorities simultaneously

Knowledge of customs procedures, HS codes and import/export regulations is preferred

Good interpersonal and problem-solving skill

Willingness to learn and adapt to evolving customs regulations and company procedures

We are a freight forwarding company established in 2016 equipped with skilled and devoted staff members headquartered at Jakarta, Indonesia which are working day and night to achieve the goals of the Management which is to become one of the leading player in this industry.

With advantage of Management which have long period of experience in this industry, we have set up goals for developing growth of the company which are being shared in daily staff meetings and the same are encouraged by the Management and implemented forthwith.