Customer Service Advisor — Tangerang Office

Clip & Barrel; Tangerang; Hybrid; IDR 55,800,000 - 78,120,000; Full time

Benefits offered by this job

Competitive salary with incentives

Health and dental insurance

Paid vacation and sick leave

On-site training and development

Supportive office environment

Job summary

Clip & Barrel is seeking a friendly and detail-oriented Customer Service Advisor to join our Tangerang team. You will be the primary contact for customers, addressing inquiries and guiding them through our offerings with professionalism.

Based in our Tangerang office, you will collaborate with colleagues across departments to ensure accurate information, smooth order processing, and high-quality service. A strong focus on listening, problem solving, and a customer-first mindset is essential.

Qualifications

• Minimum high school diploma; further education or certifications are beneficial.
• Previous experience in customer service or advisory role.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a customer-first mindset.
• Proficiency in CRM systems and standard office software.

Responsibilities

• Address customer questions via phone, email, and in-person interactions.
• Provide information on products, services, pricing, and policies.
• Process orders, payments, and account updates accurately.
• Resolve customer complaints effectively, aiming for first-contact resolution.
• Maintain customer records and document interactions meticulously.
• Work closely with other departments to ensure seamless customer experiences.

Skills

Excellent communication

Active listening

Problem solving

Multitasking

CRM software

Office software

Customer-first mindset

Education

High school diploma

Tools

CRM systems

Office software

Job description

Clip & Barrel is seeking a friendly and detail-oriented Customer Service Advisor to join our Tangerang team. You will be the primary contact for customers, addressing inquiries and guiding them through our offerings with professionalism.

Based in our Tangerang office, you will collaborate with colleagues across departments to ensure accurate information, smooth order processing, and high-quality service. A strong focus on listening, problem solving, and a customer-first mindset is essential.