Bank Teller & Cash Services Associate

3111 Uob Indonesia; Jawa Barat; On-site; IDR 60,000,000 - 80,000,000; Full time

Benefits offered by this job

Health benefits

Career progression

Comprehensive training

Job summary

3111 Uob Indonesia in Bogor, West Java is seeking a Customer Service Advisor to deliver exceptional service, handle inquiries, and resolve issues with professionalism. You will interact with customers on-site, working with a supportive team to achieve service excellence in Bogor.

As a frontline role, you'll address orders, returns, and exchanges; maintain accurate records; and collaborate with colleagues to ensure seamless service delivery.

Qualifications

• Previous experience in a customer-facing role is highly desirable.
• Excellent communication, listening, and problem-solving skills.
• A positive attitude and a passion for helping customers.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Familiarity with basic computer operations and customer management software.

Responsibilities

• Provide frontline customer support via phone, email, and in-person interactions.
• Address customer queries, complaints, and requests promptly and effectively.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain detailed records of customer interactions and transactions in the company's database.
• Collaborate with team members and other departments to ensure seamless service delivery.

Skills

Customer service

Communication

Teamwork

Problem solving

Tools

CRM software

Job description

Our client is seeking a highly motivated and customer-focused Customer Service Advisor to join their team in Bogor, West Java . This role is central to delivering exceptional service, handling customer inquiries, and resolving issues with professionalism and efficiency. You will be an integral part of a supportive team dedicated to ensuring customer satisfaction and building lasting relationships. Working on-site, you will have direct interaction with customers and colleagues, fostering a collaborative and dynamic work environment focused on achieving service excellence within the vibrant community of Bogor .

About the Role

Our client is seeking a highly motivated and customer-focused Customer Service Advisor to join their team in Bogor, West Java . This role is central to delivering exceptional service, handling customer inquiries, and resolving issues with professionalism and efficiency. You will be an integral part of a supportive team dedicated to ensuring customer satisfaction and building lasting relationships. Working on-site, you will have direct interaction with customers and colleagues, fostering a collaborative and dynamic work environment focused on achieving service excellence within the vibrant community of Bogor .

Key Responsibilities

• Provide frontline customer support via phone, email, and in-person interactions.
• Address customer queries, complaints, and requests promptly and effectively.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain detailed records of customer interactions and transactions in the company's database.
• Collaborate with team members and other departments to ensure seamless service delivery.

Requirements

• Previous experience in a customer-facing role is highly desirable.
• Excellent communication, listening, and problem-solving skills.
• A positive attitude and a passion for helping customers.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Familiarity with basic computer operations and customer management software.

Benefits

• Competitive starting salary and potential for raises based on performance.
• Comprehensive training program to ensure success in the role.
• Opportunity to work in a friendly and supportive office setting in Bogor .
• Health and wellness benefits package.
• Clear career progression pathways within the customer service department.

Our client seeks a dedicated Customer Service Specialist to enhance the shopping experience at their retail location in Bogor . This role focuses on resolving