Barista: Craft Premium Coffees + Flexible Hours

Clip & Barrel; Tangerang; Hybrid; IDR 55,800,000 - 78,120,000; Full time

Benefits offered by this job

Competitive salary with incentives

Health and dental insurance

Paid vacation and sick leave

On-site training and development

Supportive office environment

Job summary

Clip & Barrel is seeking a friendly and detail-oriented Customer Service Advisor to join our Tangerang team. You will be the primary contact for customers, addressing inquiries and guiding them through our offerings with professionalism.

Based in our Tangerang office, you will collaborate with colleagues across departments to ensure accurate information, smooth order processing, and high-quality service. A strong focus on listening, problem solving, and a customer-first mindset is essential.

Qualifications

• Minimum high school diploma; further education or certifications are beneficial.
• Previous experience in customer service or advisory role.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a customer-first mindset.
• Proficiency in CRM systems and standard office software.

Responsibilities

• Address customer questions via phone, email, and in-person interactions.
• Provide information on products, services, pricing, and policies.
• Process orders, payments, and account updates accurately.
• Resolve customer complaints effectively, aiming for first-contact resolution.
• Maintain customer records and document interactions meticulously.
• Work closely with other departments to ensure seamless customer experiences.

Skills

Excellent communication

Active listening

Problem solving

Multitasking

CRM software

Office software

Customer-first mindset

Education

High school diploma

Tools

CRM systems

Office software

Job description

Our client is seeking a detail-oriented and friendly Customer Service Advisor to join their team in Tangerang. In this vital role, you will serve as the primary point of contact for customers, providing expert assistance and resolving inquiries related to our client's offerings. Your dedication to outstanding service will be key to fostering customer loyalty and satisfaction. This position is based in our Tangerang office, offering a collaborative team environment and opportunities for professional growth within a well-established company committed to service excellence.

About the Role

Our client is seeking a detail-oriented and friendly Customer Service Advisor to join their team in Tangerang. In this vital role, you will serve as the primary point of contact for customers, providing expert assistance and resolving inquiries related to our client's offerings. Your dedication to outstanding service will be key to fostering customer loyalty and satisfaction. This position is based in our Tangerang office, offering a collaborative team environment and opportunities for professional growth within a well-established company committed to service excellence.

• Address customer questions and concerns via phone, email, and in-person interactions.
• Provide information on products, services, pricing, and policies.
• Process customer orders, payments, and account updates accurately.
• Resolve customer complaints effectively, aiming for first-contact resolution.
• Maintain customer records and document all interactions meticulously.
• Work closely with other departments to ensure seamless customer experiences.

• Previous experience in a customer service or advisory role is required.
• Exceptional communication and active listening skills.
• Strong problem-solving abilities and a customer-first mindset.
• Proficiency in using CRM systems and standard office software.
• Ability to multitask and manage time effectively in a busy office setting.
• High school diploma; further education or certifications are beneficial.

• Competitive salary with performance incentives.
• Comprehensive health and dental insurance.
• Paid vacation and sick leave.
• On-site training and development programs.
• A supportive and professional office environment in Tangerang.

Our client is looking for a friendly and professional Customer Service Advisor to join their team in Tangerang. This role is central to delivering an excellent customer experience, handling inquiries, and resolving issues with efficiency and care. You will be the voice of the company, ensuring that customers feel valued and supported. This is an ideal opportunity for individuals who are passionate about service and eager to contribute to a customer-focused organization in Banten.

About the Role

Our client is looking for a friendly and professional Customer Service Advisor to join their team in Tangerang. This role is central to delivering an excellent customer experience, handling inquiries, and resolving issues with efficiency and care. You will be the voice of the company, ensuring that customers feel valued and supported. This is an ideal opportunity for individuals who are passionate about service and eager to contribute to a customer-focused organization in Banten.

• Respond to customer inquiries via phone, email, and in-person channels.
• Provide accurate information regarding products, services, and policies.
• Assist customers with order placement, issue resolution, and general queries.
• Maintain customer records and document interactions meticulously.
• Identify customer needs and suggest appropriate solutions or services.
• Collaborate with team members to ensure a seamless customer experience.

• Previous experience in a customer service or client-facing role.
• Excellent communication and active listening skills.
• Proficiency in Bahasa Indonesia; English