Bogor Customer Service Specialist In-Store Support

3111 Uob Indonesia; Jawa Barat; On-site; IDR 60,000,000 - 80,000,000; Full time

Benefits offered by this job

Health benefits

Career progression

Comprehensive training

Job summary

3111 Uob Indonesia in Bogor, West Java is seeking a Customer Service Advisor to deliver exceptional service, handle inquiries, and resolve issues with professionalism. You will interact with customers on-site, working with a supportive team to achieve service excellence in Bogor.

As a frontline role, you'll address orders, returns, and exchanges; maintain accurate records; and collaborate with colleagues to ensure seamless service delivery.

Qualifications

• Previous experience in a customer-facing role is highly desirable.
• Excellent communication, listening, and problem-solving skills.
• A positive attitude and a passion for helping customers.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Familiarity with basic computer operations and customer management software.

Responsibilities

• Provide frontline customer support via phone, email, and in-person interactions.
• Address customer queries, complaints, and requests promptly and effectively.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain detailed records of customer interactions and transactions in the company's database.
• Collaborate with team members and other departments to ensure seamless service delivery.

Skills

Customer service

Communication

Teamwork

Problem solving

Tools

CRM software

Job description

3111 Uob Indonesia in Bogor, West Java is seeking a Customer Service Advisor to deliver exceptional service, handle inquiries, and resolve issues with professionalism. You will interact with customers on-site, working with a supportive team to achieve service excellence in Bogor.

As a frontline role, you'll address orders, returns, and exchanges; maintain accurate records; and collaborate with colleagues to ensure seamless service delivery.