Guest Experience Specialist — One Meal Included
Ayam Geprek Lol
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Benefits offered by this job
Job summary
Ayam Geprek Lol is seeking a friendly and professional Customer Service Advisor to join their team in Bogor, West Java. This on-site role focuses on handling customer inquiries, resolving issues, and delivering outstanding service to build lasting relationships with customers.
You will interact with customers in a fast-paced environment, collaborate with colleagues across departments, and contribute to a positive brand experience.
Qualifications
- Previous experience in a customer-facing role is highly desirable.
- Excellent communication, listening, and problem-solving skills.
- A positive attitude and a passion for helping customers.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Familiarity with basic computer operations and customer management software.
Responsibilities
- Provide frontline customer support via phone, email, and in-person interactions.
- Address customer queries, complaints, and requests promptly and effectively.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Maintain detailed records of customer interactions and transactions in the company's database.
- Collaborate with team members and other departments to ensure seamless service delivery.
Skills
Education
Tools
Job description
Our client is seeking a highly motivated and customer-focused Customer Service Advisor to join their team in Bogor, West Java . This role is central to delivering exceptional service, handling customer inquiries, and resolving issues with professionalism and efficiency. You will be an integral part of a supportive team dedicated to ensuring customer satisfaction and building lasting relationships. Working on-site, you will have direct interaction with customers and colleagues, fostering a collaborative and dynamic work environment focused on achieving service excellence within the vibrant community of Bogor .
Our client is seeking a highly motivated and customer-focused Customer Service Advisor to join their team in Bogor, West Java . This role is central to delivering exceptional service, handling customer inquiries, and resolving issues with professionalism and efficiency. You will be an integral part of a supportive team dedicated to ensuring customer satisfaction and building lasting relationships. Working on-site, you will have direct interaction with customers and colleagues, fostering a collaborative and dynamic work environment focused on achieving service excellence within the vibrant community of Bogor .
- Provide frontline customer support via phone, email, and in-person interactions.
- Address customer queries, complaints, and requests promptly and effectively.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Maintain detailed records of customer interactions and transactions in the company's database.
- Collaborate with team members and other departments to ensure seamless service delivery.
- Previous experience in a customer-facing role is highly desirable.
- Excellent communication, listening, and problem-solving skills.
- A positive attitude and a passion for helping customers.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Familiarity with basic computer operations and customer management software.
- Competitive starting salary and potential for raises based on performance.
- Comprehensive training program to ensure success in the role.
- Opportunity to work in a friendly and supportive office setting in Bogor .
- Health and wellness benefits package.
- Clear career progression pathways within the customer service department.
Our client is actively recruiting a friendly and professional Customer Service Advisor for their operations in Depok . You will be the primary point of contact for customers, addressing their inquiries, resolving issues, and ensuring a positive experience with our brand. This role is vital for building and maintaining strong customer relationships, contributing to overall satisfaction and retention. You will work in a collaborative hybrid environment, benefiting from team support while enjoying the flexibility of remote work days.
Our client is actively recruiting a friendly and professional Customer Service Advisor for their operations in Depok . You will be the primary point of contact for customers, addressing their inquiries, resolving issues, and ensuring a positive experience with our brand. This role is vital for building and maintaining strong customer relationships, contributing to overall satisfaction and retention. You will work in a collaborative hybrid environment, benefiting from team support while enjoying the flexibility of remote work days.
- Handle customer inquiries via phone, email, and chat, providing accurate and helpful information.
- Troubleshoot customer issues, identify root causes, and implement effective solutions.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Escalate complex issues to senior staff or relevant departments when necessary.
- Proactively engage with customers to ensure their needs are met and to foster loyalty.
- Follow communication scripts and guidelines while personalizing interactions.
- Previous experience in a customer service or call center role is essential.
- Excellent communication skills in Bahasa Indonesia, with good English proficiency.
- Proficiency in using customer service software and digital communication tools.
- Strong ability to multitask, prioritize, and manage time effectively.
- Comfortable working in a hybrid model, splitting time between the office in Depok and remote work.
- High school diploma required; associate's degree is a plus.
- Competitive base salary with potential for performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday leave.
- Opportunities for professional development and training.
- Flexible hybrid work schedule based in Depok .
Our client is seeking a friendly and professional Customer Service Advisor to be part of their team in Bekasi . This position requires you to interact directly with customers, handle inquiries, process requests, and resolve complaints to ensure a positive service experience. You will act as a brand ambassador, representing the company's values and commitment to customer satisfaction. The ideal candidate is personable, possesses strong communication skills, and enjoys assisting people in a dedicated office environment in Bekasi .
Our client is seeking a friendly and professional Customer Service Advisor to be part of their team in Bekasi . This position requires you to interact directly with customers, handle inquiries, process requests, and resolve complaints to ensure a positive service experience. You will act as a brand ambassador, representing the company's values and commitment to customer satisfaction. The ideal candidate is personable, possesses strong communication skills, and enjoys assisting people in a dedicated office environment in Bekasi .
- Answer customer calls and emails, providing information and resolving issues promptly.
- Guide customers through product features, services, and troubleshooting steps.
- Process orders, returns, and exchanges efficiently and accurately.
- Maintain customer records and update account information in the CRM.
- Escalate complex issues to supervisors or relevant departments when necessary.
- Previous experience in a customer service role is preferred.
- Excellent verbal and written communication skills in Bahasa Indonesia and English.
- Strong phone etiquette and active listening skills.
- Ability to multitask and manage time effectively in a busy office setting.
- High school education or equivalent.
- Competitive monthly salary and potential bonuses.
- On-site training and career development opportunities.
- Health and dental insurance plans.
- Friendly and collaborative work environment.
- Opportunities for advancement within the organization.
Our client is looking for a friendly and professional Customer Service Advisor to join their team in Tangerang . This role is central to delivering an excellent customer experience, handling inquiries, and resolving issues with efficiency and care. You will be the voice of the company, ensuring that customers feel valued and supported. This is an ideal opportunity for individuals who are passionate about service and eager to contribute to a customer-focused organization in Banten .
Our client is looking for a friendly and professional Customer Service Advisor to join their team in Tangerang . This role is central to delivering an excellent customer experience, handling inquiries, and resolving issues with efficiency and care. You will be the voice of the company, ensuring that customers feel valued and supported. This is an ideal opportunity for individuals who are passionate about service and eager to contribute to a customer-focused organization in Banten .
- Respond to customer inquiries via phone, email, and in-person channels.
- Provide accurate information regarding products, services, and policies.
- Assist customers with order placement, issue resolution, and general queries.
- Maintain customer records and document interactions meticulously.
- Identify customer needs and suggest appropriate solutions or services.
- Collaborate with team members to ensure a seamless customer experience.
- Previous experience in a customer service or client-facing role.
- Excellent communication and active listening skills.
- Proficiency in Bahasa Indonesia; English proficiency is an advantage.
- Strong organizational skills and attention to detail.
- Ability to handle challenging situations with patience and professionalism.
- Familiarity with CRM systems is a plus.
- Competitive monthly salary and potential for performance bonuses.
- Health insurance and other employee benefits.
- Paid time off and opportunities for leave.
- A supportive and engaging work environment in Tangerang .
- Ongoing training to enhance customer service skills.
Our client is looking for an experienced and dynamic leader to serve as a Customer Service Team Lead in their Depok office. In this role, you will manage, mentor, and motivate a team of customer service representatives to achieve service excellence. You will be responsible for setting performance targets, monitoring team productivity, and ensuring adherence to quality standards. This leadership position offers a significant opportunity to shape the customer experience, foster a high-performing team culture, and contribute strategically to the company's growth and reputation in the Depok region and beyond.
Our client is looking for an experienced and dynamic leader to serve as a Customer Service Team Lead in their Depok office. In this role, you will manage, mentor, and motivate a team of customer service representatives to achieve service excellence. You will be responsible for setting performance targets, monitoring team productivity, and ensuring adherence to quality standards. This leadership position offers a significant opportunity to shape the customer experience, foster a high-performing team culture, and contribute strategically to the company's growth and reputation in the Depok region and beyond.
- Lead, train, and coach a team of customer service representatives to meet and exceed performance goals.
- Monitor team performance metrics, analyze trends, and implement strategies for improvement.
- Handle escalated customer complaints and complex issues, ensuring timely and satisfactory resolution.
- Develop and implement customer service policies and procedures.
- Conduct regular team meetings and one-on-one performance reviews.
- Collaborate with other departments to ensure a cohesive customer experience.
- Minimum 3 years of experience in customer service, with at least 1 year in a supervisory or lead role.
- Demonstrated leadership and team management skills.
- Excellent problem-solving, decision-making, and conflict-resolution abilities.
- Strong understanding of customer service operations and best practices.
- Proficiency in CRM and customer support software.
- Excellent communication and interpersonal skills.
- Competitive salary with leadership premium.
- On-site work in a dynamic office setting in Bekasi.
- Comprehensive health, dental, and vision insurance.
- Paid vacation days and company holidays.
- Opportunities for career growth and leadership development.
Our client is seeking an enthusiastic and customer-oriented Customer Service Agent to join their team in Depok . This on-site role is crucial for providing direct support and building strong relationships with customers. You will handle a variety of customer inquiries, resolve complaints, and ensure a consistently high level of service. The ideal candidate is a people-person with excellent communication skills, a problem-solving attitude, and a commitment to representing the company positively. Join a dedicated team in a vibrant office environment where your contributions directly impact customer satisfaction and loyalty.
Our client is seeking an enthusiastic and customer-oriented Customer Service Agent to join their team in Depok . This on-site role is crucial for providing direct support and building strong relationships with customers. You will handle a variety of customer inquiries, resolve complaints, and ensure a consistently high level of service. The ideal candidate is a people-person with excellent communication skills, a problem-solving attitude, and a commitment to representing the company positively. Join a dedicated team in a vibrant office environment where your contributions directly impact customer satisfaction and loyalty.
- Respond to customer inquiries via phone, email, and in-person interactions.
- Provide information about products and services, assisting customers with their needs.
- Resolve customer complaints efficiently and effectively, aiming for first-contact resolution.
- Process orders, forms, applications, and requests accurately.
- Maintain detailed records of customer interactions and transactions.
- Identify opportunities to improve the customer service experience.
- Previous experience in a customer service role.
- Strong verbal and written communication skills.
- Ability to remain calm and professional under pressure.
- Proficiency in basic computer applications and data entry.
- High school diploma or equivalent.
- Must be able to work full-time at our Depok office location.
- Competitive base salary.
- Comprehensive health insurance.
- Paid annual leave and sick leave.
- Regular performance reviews and potential for bonuses.
- A supportive and collaborative team atmosphere.
Our client is seeking a diligent and customer-oriented Customer Service Officer to join their team in Depok . In this role, you will be the cornerstone of customer interaction, managing inquiries, resolving issues, and ensuring a positive brand experience. Your dedication to providing exceptional service will be key to building strong customer relationships and fostering loyalty. This position offers a stable career path within a respected company, allowing you to develop your skills in communication, problem-solving, and conflict resolution, all while working from our accessible office location in West Java .
Our client is seeking a diligent and customer-oriented Customer Service Officer to join their team in Depok . In this role, you will be the cornerstone of customer interaction, managing inquiries, resolving issues, and ensuring a positive brand experience. Your dedication to providing exceptional service will be key to building strong customer relationships and fostering loyalty. This position offers a stable career path within a respected company, allowing you to develop your skills in communication, problem-solving, and conflict resolution, all while working from our accessible office location in West Java .
- Manage and respond to customer inquiries via phone, email, and in-person interactions.
- Provide accurate product and service information to customers.
- Resolve customer complaints and issues efficiently and effectively.
- Process orders, applications, and requests accurately.
- Maintain detailed records of customer interactions and transactions.
- Experience in a customer service or administrative role.
- Excellent verbal and written communication skills in Bahasa Indonesia and English.
- Strong interpersonal skills and a patient, professional demeanor.
- Ability to handle stressful situations calmly and effectively.
- Proficiency in basic office software and familiarity with CRM systems.
- Competitive monthly salary and potential for performance incentives.
- Comprehensive health and medical benefits.
- Paid time off and company holidays.
- Opportunities for professional growth and training in Depok .
- A supportive and structured work environment.
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