Sme Edc Install & Success Executive

BukuWarung; Serang; On-site; IDR 120,000,000 - 180,000,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Professional development

Paid time off

Job summary

WhatJobs Direct in Tangerang, Banten, ID is seeking a Customer Success Advocate to build strong client relationships, drive value, and ensure overall satisfaction with our products and services.

You will act as a trusted advisor, proactively engaging clients to understand needs, navigate features, and maximize outcome. This office-based role emphasizes collaboration and customer-centric problem solving.

Qualifications

• Experience in customer success or related client-facing role.
• Strong communication and interpersonal skills.
• Ability to manage multiple client accounts.
• Familiarity with CRM systems and customer success platforms.

Responsibilities

• Proactively engage with a portfolio of clients to build relationships and ensure satisfaction.
• Understand client goals and help them derive value from products/services.
• Conduct regular check-ins and business reviews with clients.
• Identify upsell or cross-sell opportunities based on client needs.
• Address inquiries and concerns promptly and effectively.
• Educate clients on new features and best practices.
• Provide feedback to product and sales teams as the voice of the customer.
• Monitor client health and mitigate churn.

Skills

Customer success

Account management

CRM software

Communication

Interpersonal skills

Problem solving

SaaS knowledge

Multitasking

Education

Bachelor's degree in Business or related field

Tools

CRM software

Job description

Our client, WhatJobs Direct, is seeking an energetic and dedicated Customer Success Advocate to join their team in Tangerang. This role focuses on building strong, long-term relationships with clients, ensuring they derive maximum value from our client's products and services. You will act as a trusted advisor, proactively engaging with clients to understand their needs, provide guidance, and ensure their overall satisfaction. The ideal candidate possesses excellent communication and interpersonal skills, a problem-solving mindset, and a passion for client advocacy. This position offers a fantastic opportunity to contribute to client retention and growth within a dynamic company in Banten. We are looking for individuals who are eager to help clients succeed and who thrive in a collaborative environment.

Key Responsibilities

• Proactively engage with a portfolio of clients to build strong relationships and ensure satisfaction.
• Understand client goals and help them leverage products/services to achieve success.
• Conduct regular check‑ins and business reviews with clients.
• Identify opportunities for upselling or cross‑selling based on client needs.
• Address client inquiries and concerns promptly and effectively.
• Educate clients on new features and best practices.
• Act as the voice of the customer internally, providing feedback to product and sales teams.
• Monitor client health and implement strategies to mitigate churn.
• Onboard new clients and ensure a smooth transition to using the services.
• Maintain accurate client records and interaction logs in the CRM system.

Requirements

• Proven experience in customer success, account management, or a client‑facing support role.
• Excellent communication, presentation, and interpersonal skills.
• Strong ability to build rapport and establish trust with clients.
• Proficiency in using CRM software and customer success platforms.
• A proactive approach to problem‑solving and client issue resolution.
• Ability to manage multiple client accounts simultaneously.
• Understanding of SaaS products and services is a plus.
• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Self‑motivated with a strong desire to help clients succeed.
• Team player with a positive and collaborative attitude.

Benefits

Our client offers a competitive salary and a comprehensive benefits package for this role in Tangerang. Employees receive health, dental, and vision insurance, along with other wellness benefits. Opportunities for professional development and career advancement are provided through training and mentorship programs. A supportive and collaborative work culture is emphasized. Generous paid time off, including vacation, sick leave, and holidays, is offered. Additional benefits may include performance bonuses, team‑building events, and employee recognition programs. Join our client and champion customer success.

Customer Success Associate – Tangerang, Banten, ID

Our client is looking for a vibrant and customer‑centric Customer Success Associate to join their team in Tangerang, Banten, ID. This role is vital in ensuring our customers achieve their desired outcomes while using our products and services. You will build strong relationships, provide proactive support, and help customers maximize the value they receive. This is an office‑based position, requiring your presence at our Tangerang, Banten, ID location. If you are passionate about helping others succeed and possess excellent communication skills, this is a great opportunity to