Customer Success Advocate — Tangerang (SaaS)

BukuWarung; Serang; On-site; IDR 120,000,000 - 180,000,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Professional development

Paid time off

Job summary

WhatJobs Direct in Tangerang, Banten, ID is seeking a Customer Success Advocate to build strong client relationships, drive value, and ensure overall satisfaction with our products and services.

You will act as a trusted advisor, proactively engaging clients to understand needs, navigate features, and maximize outcome. This office-based role emphasizes collaboration and customer-centric problem solving.

Qualifications

• Experience in customer success or related client-facing role.
• Strong communication and interpersonal skills.
• Ability to manage multiple client accounts.
• Familiarity with CRM systems and customer success platforms.

Responsibilities

• Proactively engage with a portfolio of clients to build relationships and ensure satisfaction.
• Understand client goals and help them derive value from products/services.
• Conduct regular check-ins and business reviews with clients.
• Identify upsell or cross-sell opportunities based on client needs.
• Address inquiries and concerns promptly and effectively.
• Educate clients on new features and best practices.
• Provide feedback to product and sales teams as the voice of the customer.
• Monitor client health and mitigate churn.

Skills

Customer success

Account management

CRM software

Communication

Interpersonal skills

Problem solving

SaaS knowledge

Multitasking

Education

Bachelor's degree in Business or related field

Tools

CRM software

Job description

WhatJobs Direct in Tangerang, Banten, ID is seeking a Customer Success Advocate to build strong client relationships, drive value, and ensure overall satisfaction with our products and services.

You will act as a trusted advisor, proactively engaging clients to understand needs, navigate features, and maximize outcome. This office-based role emphasizes collaboration and customer-centric problem solving.