Customer Relationship & Sales Support Specialist

PT Sanpota Batara Indonesia; Jawa Tengah; On-site; IDR 61,380,000 - 94,860,000; Full time

Job summary

PT Sanpota Batara Indonesia is a B2B packaging specialist expanding in Jawa Tengah. We seek a cheerful, proactive Sales Support & Customer Relation Staff to handle inquiries, quotations, orders, and follow-ups while coordinating with sales and logistics teams.

You will use Excel/Sheets and ERP/CRM tools to maintain customer records, process orders, and assist field sales. Fresh graduates are welcome, with a focus on strong communication and data accuracy.

Qualifications

• Fresh graduates welcome; background in sales admin or customer service is a plus.
• Cheerful, friendly and proactive with strong communication skills.
• Confident via telephone, WhatsApp, and in person.
• Detail-oriented with data processing and transaction recording.
• Experience with ERP/CRM systems is a plus.
• Willing to be placed in Jawa Tengah region as needed.

Responsibilities

• Communicate with customers via WhatsApp, phone, and other channels with friendly, professional service.
• Follow up customer needs, price offers, and orders to boost satisfaction and repeat orders.
• Handle questions and complaints with a positive, solution-focused approach.
• Support sales admin tasks: create quotations, process sales orders, ensure data completeness.
• Check stock, prices, and orders in ERP; coordinate with warehouse, logistics and purchasing.
• Provide order and delivery updates to customers and the sales team.
• Assist in finding prospects and perform initial outreach via phone and digital channels.
• Follow up leads and arrange visits or meetings with prospects.
• Identify repeat orders, cross-selling, and customer development opportunities.
• Update CRM with communication history and follow-up activities.

Skills

Excel

Google Sheets

CRM

Customer service

Telesales

Education

SMA/SMK or equivalent

D3/S1 from all majors welcome

Tools

Accurate ERP

Office applications

Job description

PT Sanpota Batara Indonesia is a B2B packaging specialist expanding in Jawa Tengah. We seek a cheerful, proactive Sales Support & Customer Relation Staff to handle inquiries, quotations, orders, and follow-ups while coordinating with sales and logistics teams.

You will use Excel/Sheets and ERP/CRM tools to maintain customer records, process orders, and assist field sales. Fresh graduates are welcome, with a focus on strong communication and data accuracy.