Client Relation Officer

Viction One; Jakarta Pusat; On-site; IDR 72,000,000 - 144,000,000; Full time

Job summary

Viction One is seeking a Client Relation Officer to manage day-to-day client interactions and ensure timely resolution of inquiries. This on-site role in Jakarta involves coordinating with internal teams, maintaining client communication records, and supporting onboarding efforts to strengthen long-term relationships.

The ideal candidate demonstrates strong interpersonal and organizational skills, fluency in English, and familiarity with CRM tools.

Qualifications

• Ability to build and maintain professional client relationships.
• Clear, professional communication in English; Bahasa Indonesia helpful.
• Strong organizational and time-management abilities for multiple requests.
• Problem-solving and analytical thinking to address client issues.
• Able to collaborate on-site with cross-functional teams.
• Proficiency with office productivity tools (email, spreadsheets).
• Prior experience in client relations, account management, or customer support is advantageous.
• High professionalism and attention to detail in all client interactions.

Responsibilities

• Manage day-to-day interactions with clients and respond to inquiries.
• Coordinate with internal teams to follow up on client requests.
• Maintain accurate records of client communications and prepare status reports.
• Support client onboarding and gather feedback to improve services.
• Proactively identify opportunities to enhance client satisfaction and relationships.

Skills

Client relationships

Interpersonal skills

Communication

English proficiency

Bahasa Indonesia

Organizational skills

Problem-solving

Team collaboration

CRM tools

Attention to detail

Education

Bachelor's degree in Business / Communications / Management

Tools

CRM or client management systems

Job description

Role Description

This full-time, on-site Client Relation Officer role at Viction One is based in Jakarta, Indonesia. The Client Relation Officer is responsible for managing day-to-day interactions with clients, responding to inquiries, and ensuring timely resolution of issues. This role includes coordinating with internal teams to follow up on client requests, maintaining accurate records of client communications, and preparing regular status updates and reports. The Client Relation Officer will support client onboarding, gather feedback to improve services, and proactively identify opportunities to enhance client satisfaction and long-term relationships. The position requires consistent on-site collaboration with colleagues and clients to deliver high-quality service and maintain professional standards.

Qualifications

• Demonstrated ability to build and maintain professional client relationships, with strong interpersonal and customer service skills.
• Clear, professional communication skills in written and spoken English; proficiency in Bahasa Indonesia is highly beneficial.
• Strong organizational and time-management abilities to handle multiple client requests and follow-ups effectively.
• Problem-solving skills and analytical thinking to address client issues and suggest practical solutions.
• Comfort working in an on-site, team-based environment and collaborating across departments.
• Proficiency with office productivity tools (e.g., email, spreadsheets, CRM or client management systems).
• Previous experience in client relations, account management, or customer support is an advantage.
• Bachelor’s degree in Business, Communications, Management, or a related field, or equivalent practical experience.
• High level of professionalism, integrity, and attention to detail in all client interactions and documentation.