Customer Relations Staff

PT. Victory International (Branch Satrio Tower); Jakarta Pusat; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

PT. Victory International Futures (Branch Satrio Tower) seeks a Customer Relations Staff for its Jakarta on-site team. You will handle inquiries via phone, email, and in-person, delivering timely support while fostering strong client relationships.

This full-time role emphasizes retention, regulatory compliance, and confidentiality as you coordinate with internal teams to resolve issues for a diverse client base.

Qualifications

• Customer service experience with professional demeanor.
• Proactive relationship management to drive satisfaction and retention.
• Excellent verbal and written communication.
• Strong organization and ability to manage multiple inquiries.
• Interest in financial services and forex/CFD knowledge encouraged.
• Proficient with office software and CRM tools.
• Team player with client-facing experience.

Responsibilities

• Handle daily client communication via phone, email, and in-person.
• Maintain high levels of customer satisfaction and assist with account questions.
• Coordinate with internal teams to resolve client issues efficiently.
• Support customer retention efforts and gather client feedback.
• Uphold confidentiality and regulatory standards in interactions.

Skills

Strong customer service

Proactive relationship management

Excellent communication

Detail oriented

Financial services interest

CRM software proficiency

Team collaboration

Education

Business/communications degree preferred

Tools

CRM software

Job description

Company Description PT. Victory International Futures (Branch Satrio Tower) is a regulated financial services company in Indonesia operating as an official broker. The company provides online trading services for various financial instruments, including forex, stock indexes, commodities, and CFDs. PT. Victory International Futures offers market updates, insights, and educational programs to help clients become more competent traders and investors. All operations follow Indonesian regulatory standards, ensuring transparency, security of client funds, and compliance with government oversight. The branch at Satrio Tower focuses on delivering professional and reliable services to a diverse client base.
Role Description The Customer Relations Staff role is a full-time, on-site position based at PT. Victory International Futures, Branch Satrio Tower in Jakarta, Indonesia. In this role, the staff member will handle daily communication with clients via phone, email, and in-person interactions, responding to inquiries and providing timely customer support. Responsibilities include maintaining high levels of customer satisfaction, assisting with account-related questions, and coordinating with internal teams to resolve client issues efficiently. The role also involves supporting customer retention efforts, gathering feedback to improve services, and ensuring that client interactions reflect the company’s commitment to professionalism, compliance, and service quality. The Customer Relations Staff is expected to build positive, long-term relationships with clients while upholding confidentiality and regulatory standards.
Qualifications

• Strong customer service and customer support skills, with a focus on professionalism and responsiveness.
• Ability to drive customer satisfaction and support customer retention through proactive relationship management.
• Excellent communication skills, both verbal and written, in a clear and respectful manner.
• Detail-oriented, organized, and able to manage multiple client inquiries and tasks efficiently.
• Basic understanding of financial services or interest in learning about forex, indices, commodities, and CFDs.
• Proficiency in common office software and customer relationship management (CRM) tools.
• Demonstrated ability to work collaboratively in a team and interact with diverse clients.
• Relevant education in business, communications, or a related field is preferred, along with prior experience in customer-facing roles.