Sales Customer Relations

PT. Victory International - Satrio Jakarta; Jakarta Pusat; On-site; IDR 46,872,000 - 89,280,000; Full time

Job summary

PT. Victory International - Satrio Jakarta is seeking a client-focused Customer Service Representative to maintain strong relationships with clients, respond to inquiries, and ensure a positive experience across channels including phone, WhatsApp, and email.

You will communicate product information, assist with queries, follow up with customers, and support the team in sustaining long-term client satisfaction within a dynamic trading-focused environment.

Qualifications

• Minimum Diploma (D3) or Bachelor’s degree in any field.
• Good communication and interpersonal skills.
• Customer-oriented with a friendly and professional attitude.
• Able to build and maintain good relationships with clients.
• Good problem-solving and negotiation skills.
• Able to work independently or as part of a team.
• Proactive, responsible, and willing to learn.
• Comfortable communicating with customers through phone, WhatsApp, email, or other communication channels.
• Previous experience in customer service, sales, or client relations is a plus.

Responsibilities

• Maintaining good relationships with clients by providing excellent service and addressing inquiries.
• Communicating with clients and providing relevant information about products or services.
• Following up with customers and supporting the team in maintaining satisfaction and long-term relationships.

Skills

Communication

Interpersonal skills

Customer service

Negotiation

Teamwork

Education

Diploma or Bachelor's degree

Job description

PT. Victory International - Satrio Jakarta is part of Vplus.id, a digital platform established in 2020 under PT Victory International Futures, an officially licensed company supervised by BAPPEBTI in Indonesia. The organization focuses on empowering clients to plan their trading and investment activities with confidence. Vplus provides dynamic market insights, comprehensive professional knowledge, and strong analytical capabilities to support informed decision-making. By combining digital tools and expert guidance, Vplus helps clients navigate the challenges of the trading world more effectively. The team operates in a regulated environment, offering opportunities to grow a career in the financial and trading sector.

Role Description

Responsible for maintaining good relationships with clients by providing excellent service, responding to inquiries, addressing customer concerns, and ensuring a positive customer experience. The role also involves communicating with clients, providing relevant information about products or services, following up with customers, and supporting the team in maintaining customer satisfaction and long-term relationships.

Qualifications

• Minimum Diploma (D3) or Bachelor’s degree in any field.
• Good communication and interpersonal skills.
• Customer-oriented with a friendly and professional attitude.
• Able to build and maintain good relationships with clients.
• Good problem-solving and negotiation skills.
• Able to work independently or as part of a team.
• Proactive, responsible, and willing to learn.
• Comfortable communicating with customers through phone, WhatsApp, email, or other communication channels.
• Previous experience in customer service, sales, or client relations is a plus.