Collections Lead - Indonesia | Drive Recovery & Performance

Ginee - Global Intelligence and E-commerce Engine; Jakarta Pusat; Vor Ort; IDR 180.000.000 - 240.000.000; Vollzeit

Zusammenfassung

Ginee - Global Intelligence and E-commerce Engine in Jakarta is seeking a Collections Lead to manage day-to-day collections operations for Indonesia and lead the local collections team. You will coach staff, monitor productivity, recovery and quality metrics, and ensure all collection activities follow approved processes.

You will coordinate escalations with cross‑functional teams and look for opportunities to improve operational performance, shaping a high‑performing, compliant, and data‑driven

Qualifikationen

• Minimum 1 year of direct collections floor management experience - supervising or managing collection agents in a live dialling or field collection environment.
• Hands-on experience with blended teams (in-house + outsourced agents) is an advantage
• Prior exposure to BNPL, credit card, or consumer lending collections preferred
• Strong people management skills — able to motivate, hold accountable, and develop a diverse agent workforce
• Solid understanding of collections operations: dialling workflows, KPI frameworks, script management, and compliance standards
• Analytical enough to read performance data and draw actionable conclusions — not just track numbers
• Clear and direct communicator; able to give structured feedback and elevate effectively
• Comfortable operating in ambiguity; resourceful and able to find solutions without waiting to be told what to do

Aufgaben

• Lead day-to-day collections operations for Indonesia and manage the collections team.
• Coach team members, monitor productivity, recovery and quality metrics, ensure collection activities follow approved processes
• Coordinate escalations with relevant teams
• Identify opportunities to improve operational performance.

Kenntnisse

People management

Collections operations

KPI frameworks

Analytical thinking

Communication

Ambiguity tolerance

Coaching

Process compliance

Jobbeschreibung

Ginee - Global Intelligence and E-commerce Engine in Jakarta is seeking a Collections Lead to manage day-to-day collections operations for Indonesia and lead the local collections team. You will coach staff, monitor productivity, recovery and quality metrics, and ensure all collection activities follow approved processes.

You will coordinate escalations with cross‑functional teams and look for opportunities to improve operational performance, shaping a high‑performing, compliant, and data‑driven