Collections Outsource Manager

Ginee - Global Intelligence and E-commerce Engine; Jakarta Pusat; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Ginee - Global Intelligence and E-commerce Engine in Jakarta is seeking a Collections Lead to manage day-to-day collections operations for Indonesia and lead the local collections team. You will coach staff, monitor productivity, recovery and quality metrics, and ensure all collection activities follow approved processes.

You will coordinate escalations with cross‑functional teams and look for opportunities to improve operational performance, shaping a high‑performing, compliant, and data‑driven

Qualifications

• Minimum 1 year of direct collections floor management experience - supervising or managing collection agents in a live dialling or field collection environment.
• Hands-on experience with blended teams (in-house + outsourced agents) is an advantage
• Prior exposure to BNPL, credit card, or consumer lending collections preferred
• Strong people management skills — able to motivate, hold accountable, and develop a diverse agent workforce
• Solid understanding of collections operations: dialling workflows, KPI frameworks, script management, and compliance standards
• Analytical enough to read performance data and draw actionable conclusions — not just track numbers
• Clear and direct communicator; able to give structured feedback and elevate effectively
• Comfortable operating in ambiguity; resourceful and able to find solutions without waiting to be told what to do

Responsibilities

• Lead day-to-day collections operations for Indonesia and manage the collections team.
• Coach team members, monitor productivity, recovery and quality metrics, ensure collection activities follow approved processes
• Coordinate escalations with relevant teams
• Identify opportunities to improve operational performance.

Skills

People management

Collections operations

KPI frameworks

Analytical thinking

Communication

Ambiguity tolerance

Coaching

Process compliance

Job description

Launched in late 2019, Ginee is one of Asia's leading e-commerce merchant services platforms. We provide omnichannel order, warehousing, supply chain, and distribution management solutions for retailers, distributors, and suppliers. Our digital marketing arm also provides big data, multi-channel advertising, and performance marketing solutions for brands and enterprise customers.

Today, Ginee supports 150,000+ active merchants on its platform, which has processed over a total of USD3 billion in total GMV since 2020. Currently active in Singapore, Indonesia, Philippines, and mainland China, we are rapidly expanding operations across SEA and Greater China.

As part of the Advance Intelligence Group, an Al-driven technology company with over 2,000+ staff worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.

Our culture is built on values that are core to who we are and what we stand for:

• We foster an INNOVATION mindset
• We achieve results with EFFICIENCY and excellence
• We take pride in the QUALITY of our work
• We uphold INTEGRITY in all we do
• We embrace COLLABORATION to work across business lines and borders

Job Description

• Lead day-to-day collections operations for Indonesia and manage the collections team.
• Coach team members, monitor productivity, recovery and quality metrics, ensure collection activities follow approved processes
• Coordinate escalations with relevant teams
• Identify opportunities to improve operational performance.

Qualifications & Requirements

• Minimum 1 year of direct collections floor management experience - supervising or managing collection agents in a live dialling or field collection environment
• Hands-on experience with blended teams (in-house + outsourced agents) is an advantage
• Prior exposure to BNPL, credit card, or consumer lending collections preferred
• Strong people management skills — able to motivate, hold accountable, and develop a diverse agent workforce
• Solid understanding of collections operations: dialling workflows, KPI frameworks, script management, and compliance standards
• Analytical enough to read performance data and draw actionable conclusions — not just track numbers
• Clear and direct communicator; able to give structured feedback and elevate effectively
• Comfortable operating in ambiguity; resourceful and able to find solutions without waiting to be told what to do