Lead Vehicle Collections & Recovery

GoTo Group; Tangerang; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

GoCar Fleet is seeking a Collection Supervisor in Indonesia to lead the team responsible for recovering outstanding balances from drivers. You will set strategy from reminders to repossession, ensure payments are recorded in FMS, and collaborate with Finance, Vehicle Ops, and Driver Support.

You will manage a 5+ year collection professional, drive KPIs like recovery rate and DPD, and build fair, compliant processes while maintaining good driver relationships across Jabodetabek.

Qualifications

• 5+ years in collection or credit recovery with team leadership experience.
• Experience with desk and field collection, repossession, and litigation processes.
• Strong command of collection metrics and target setting.
• Good data skills; familiarity with collection or billing systems is a plus.

Responsibilities

• Own the collection strategy and targets across all bill types with aging buckets.
• Lead and coach the collection team; set daily targets, scripts, and performance reviews.
• Design and run escalation paths from reminder to payment plan, repossession, and legal action.
• Ensure all payments are recorded and reconciled in FMS with Finance.
• Monitor and report KPIs such as recovery rate, DPD/aging, roll rate, and collector productivity.

Skills

Team leadership

Collection strategy

Negotiation

Data analysis

Financial reconciliation

Driver operations liaison

Tools

FMS

Billing systems

Job description

GoCar Fleet is seeking a Collection Supervisor in Indonesia to lead the team responsible for recovering outstanding balances from drivers. You will set strategy from reminders to repossession, ensure payments are recorded in FMS, and collaborate with Finance, Vehicle Ops, and Driver Support.

You will manage a 5+ year collection professional, drive KPIs like recovery rate and DPD, and build fair, compliant processes while maintaining good driver relationships across Jabodetabek.