Collection Strategy Lead - Analytics & Process

PT Trinusa Travelindo; Banten; On-site; IDR 180,000,000 - 420,000,000; Full time

Job summary

Traveloka is seeking an experienced Analytics Manager for Collections in Indonesia to drive reporting, analytics, and strategic process development across workflows and system solutions.

You will analyze large data sets with SQL and Tableau, translate insights into actionable steps, oversee multiple collection projects, and collaborate with Data Analytics and Product teams to deliver continuous improvement and strong governance.

Qualifications

• 7+ years of experience in Financial Industry (Banking/Multifinance/Fintech/Insurance)
• Bachelor degree in Data Science/IT/Management; Master is a plus
• Expertise in Collection; risk/fraud knowledge is a plus
• Strong understanding of financial services regulations
• Excellent MIS and strategic/process development experience
• Hands-on data mining with SQL; Tableau knowledge advantageous
• Familiar with process documentation and full cycle project management
• Able to adapt from current industry to lending business
• Strong people management and fast adaptation to new environments
• Proficient in English (verbal and written)

Responsibilities

• Manage the Reporting & Analytics and Strategic & Process Development for the collection unit
• Analyze and synthesize collection data into improvement recommendations considering cost, benefit, and impact
• Review collection processes and numbers with attention to detail across sequences
• Oversee dashboard collection metrics for monitoring and analytics
• Conduct serial and ad hoc analyses and collaborate with Risk-Fraud-Product teams
• Formulate collection strategy and translate into actionable steps
• Manage multiple collection projects using standard PM approaches
• Collaborate with Data Analytics and Product Manager to deliver collection product reviews and development
• Ensure collection process changes are updated in Change Management & SOPs

Skills

Collection management

Data analytics

SQL

Tableau

Leadership

Project management

Strategic thinking

English communication

Education

Bachelor's degree in Data Science/IT/Management

Master's degree

Tools

Tableau

SQL

MIS

Job description

Traveloka is seeking an experienced Analytics Manager for Collections in Indonesia to drive reporting, analytics, and strategic process development across workflows and system solutions.

You will analyze large data sets with SQL and Tableau, translate insights into actionable steps, oversee multiple collection projects, and collaborate with Data Analytics and Product teams to deliver continuous improvement and strong governance.