Collections Lead — Strategy, Repossession & Recovery

GoTo Group; Tangerang; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

GoCar Fleet is seeking a Collection Supervisor to own recovery strategies for outstanding balances and to lead a frontline team across desk and field collection, repossession, and related litigation. You will ensure accurate payment recording and drive KPI improvements in a fast-growing GoTo ecosystem.

Based in Jabodetabek, you will coordinate with Finance, Vehicle Ops, and Driver Support while building fair, data-driven collection processes that balance firmness with driver equity.

Qualifications

• 5+ years in collection or credit recovery with 2+ years leading a team.
• Experience in desk and field collection, repossession, and litigation.
• Strong metrics-driven approach with target setting.
• Fluent in Bahasa Indonesia; Jabodetabek based; field work capable.

Responsibilities

• Own collection strategy and targets across all bill types by aging bucket.
• Lead and coach the collection team; set daily targets and reviews.
• Design escalation path from reminder to payment plan and repossession.
• Record and reconcile payments in FMS; collaborate with Finance.
• Monitor KPIs: recovery rate, DPD/aging, roll rate, promise-to-pay.
• Collaborate with Vehicle Ops and Driver Support on recovery and disputes.
• Improve SOPs and tools using data insights.

Skills

Collection leadership

Team management

Data analysis

Negotiation

Stakeholder collaboration

Bahasa Indonesia

Tools

FMS

Advanced spreadsheets

Billing systems

Job description

GoCar Fleet is seeking a Collection Supervisor to own recovery strategies for outstanding balances and to lead a frontline team across desk and field collection, repossession, and related litigation. You will ensure accurate payment recording and drive KPI improvements in a fast-growing GoTo ecosystem.

Based in Jabodetabek, you will coordinate with Finance, Vehicle Ops, and Driver Support while building fair, data-driven collection processes that balance firmness with driver equity.