Branch Operations & Freight Leader

Rhenus Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 350,000,000 - 520,000,000; Full time

Job summary

Rhenus Group in Surabaya, Indonesia, seeks an experienced Operations Manager to oversee branch operations, sales and marketing, and cross-department coordination. You will monitor file closures, manage costs, and drive continuous improvement.

You will lead meetings with sales/ops teams, review staff performance, and nurture partnerships with clients and carriers. Bahasa and English communication is essential.

Responsibilities

• Oversees the entire operations, sales and marketing of Branch Office. Ensures smooth workflow and promote continuous improvement.
• Solving day to day problems and prevention of service failures.
• Attends and replies to operational inquiries by clients, agents and other partners in close coordination with operations team to avoid overlaps.
• Monitors and ensures that all job files are closed on time.
• Negotiates and conducts regular review/evaluation of rates from shipping companies and truckers. Establishes good partnership and rapport to all parties concerned.
• Conducts meetings with sales and operations people on a regular basis or as need arise. This is to review and assess the performance of the staff and the whole department.
• Monitoring and control of costs of Branch office.
• Ensures team integrity by effectively managing workloads, motivation and team-building.
• Identifies training needs of team members under coordination.
• Represents the company on Sea freight / Air freight operational related meetings which clients, shipping companies.
• Responsible that Jobs are profitable and reports loss making jobs with reason to MD Indonesia at the end of every month
• Reviews approval of billings from shipping companies and others operational related billings prior to request for payment by the Sea and Air freight operations staff concerned.
• Develops products and strategies under guidance and instruction of the Managing Director.
• Responsible for gross profitability of the entire department.
• Provision of monthly performance reports to the Managing Director.
• Drive forward product development with overseas partners, e.g. Sharing of Service Contracts.
• Responsible for the development of the company's Project Logistics.
• Good knowledge of freight forwarding and logistics service.
• Good interpersonal and communication skill and a team player
• Be able to communicate effectively with good command of Bahasa and English.

Job description

Rhenus Group in Surabaya, Indonesia, seeks an experienced Operations Manager to oversee branch operations, sales and marketing, and cross-department coordination. You will monitor file closures, manage costs, and drive continuous improvement.

You will lead meetings with sales/ops teams, review staff performance, and nurture partnerships with clients and carriers. Bahasa and English communication is essential.