Branch Manager Surabaya

Rhenus Group; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 350,000,000 - 520,000,000; Full time

Job summary

Rhenus Group in Surabaya, Indonesia, seeks an experienced Operations Manager to oversee branch operations, sales and marketing, and cross-department coordination. You will monitor file closures, manage costs, and drive continuous improvement.

You will lead meetings with sales/ops teams, review staff performance, and nurture partnerships with clients and carriers. Bahasa and English communication is essential.

Responsibilities

• Oversees the entire operations, sales and marketing of Branch Office. Ensures smooth workflow and promote continuous improvement.
• Solving day to day problems and prevention of service failures.
• Attends and replies to operational inquiries by clients, agents and other partners in close coordination with operations team to avoid overlaps.
• Monitors and ensures that all job files are closed on time.
• Negotiates and conducts regular review/evaluation of rates from shipping companies and truckers. Establishes good partnership and rapport to all parties concerned.
• Conducts meetings with sales and operations people on a regular basis or as need arise. This is to review and assess the performance of the staff and the whole department.
• Monitoring and control of costs of Branch office.
• Ensures team integrity by effectively managing workloads, motivation and team-building.
• Identifies training needs of team members under coordination.
• Represents the company on Sea freight / Air freight operational related meetings which clients, shipping companies.
• Responsible that Jobs are profitable and reports loss making jobs with reason to MD Indonesia at the end of every month
• Reviews approval of billings from shipping companies and others operational related billings prior to request for payment by the Sea and Air freight operations staff concerned.
• Develops products and strategies under guidance and instruction of the Managing Director.
• Responsible for gross profitability of the entire department.
• Provision of monthly performance reports to the Managing Director.
• Drive forward product development with overseas partners, e.g. Sharing of Service Contracts.
• Responsible for the development of the company's Project Logistics.
• Good knowledge of freight forwarding and logistics service.
• Good interpersonal and communication skill and a team player
• Be able to communicate effectively with good command of Bahasa and English.

Job description

• Oversees the entire operations, sales and marketing of Branch Office. Ensures smooth workflow and promote continuous improvement.
• Solving day to day problems and prevention of service failures.
• Attends and replies to operational inquiries by clients, agents and other partners in close coordination with operations team to avoid overlaps.
• Monitors and ensures that all job files are closed on time.
• Negotiates and conducts regular review/evaluation of rates from shipping companies and truckers. Establishes good partnership and rapport to all parties concerned.
• Conducts meetings with sales and operations people on a regular basis or as need arise. This is to review and assess the performance of the staff and the whole department.
• Monitoring and control of costs of Branch office.
• Ensures team integrity by effectively managing workloads, motivation and team-building.
• Identifies training needs of team members under coordination.
• Represents the company on Sea freight / Air freight operational related meetings which clients, shipping companies.
• Responsible that Jobs are profitable and reports loss making jobs with reason to MD Indonesia at the end of every month
• Reviews approval of billings from shipping companies and others operational related billings prior to request for payment by the Sea and Air freight operations staff concerned.
• Develops products and strategies under guidance and instruction of the Managing Director.
• Responsible for gross profitability of the entire department.
• Provision of monthly performance reports to the Managing Director.
• Drive forward product development with overseas partners, e.g. Sharing of Service Contracts.
• Responsible for the development of the company's Project Logistics.
• Good knowledge of freight forwarding and logistics service.
• Good interpersonal and communication skill and a team player
• Be able to communicate effectively with good command of Bahasa and English.