Bank Teller: Layanan Nasabah & Transaksi Keuangan

Pt Lintas Indotama; Cirebon; On-site; IDR 80,000,000 - 120,000,000; Full time

Benefits offered by this job

Health benefits

Paid training

Career progression opportunities

Paid time off

Job summary

Pt Lintas Indotama invites applications for a Customer Service Representative based in Tasikmalaya, West Java, on-site. You will handle inquiries about services, billing, and technical issues, delivering friendly, efficient support to customers.

Ideal candidates are patient communicators with a problem-solving mindset and a commitment to customer satisfaction. Join a dedicated team and contribute to a positive customer experience in a dynamic telecommunications environment.

Qualifications

• Previous experience in customer service or call center preferred.
• Excellent communication and active listening in Bahasa Indonesia.
• Basic English proficiency is an advantage.
• Willing to work on-site in Tasikmalaya, West Java.

Responsibilities

• Handle inbound calls, emails, and chat inquiries professionally.
• Provide information about products, services, and billing.
• Troubleshoot common technical issues related to services.
• Process service requests, changes, and cancellations.
• Resolve customer complaints with focus on first-call resolution.
• Document interactions accurately in the CRM system.
• Follow company policies and meet performance targets.

Skills

Communication skills

Active listening

Interpersonal skills

Problem solving

Fast-paced environment

Education

High school diploma or equivalent

Tools

CRM system

Job description

Customer Service Representative

Our client, a leading telecommunications provider, is seeking an enthusiastic Customer Service Representative to join their team in Tasikmalaya, West Java, ID. This role is central to providing exceptional support to customers regarding their services, billing, and technical inquiries. The ideal candidate is a patient communicator with a problem‑solving mindset and a commitment to customer satisfaction. You will be the voice of the company, ensuring every interaction is positive and productive. This is an on‑site position, fostering teamwork and providing immediate support within the vibrant community of Tasikmalaya, West Java, ID.

About the Role

Our client, a leading telecommunications provider, is seeking an enthusiastic Customer Service Representative to join their team in Tasikmalaya, West Java, ID. This role is central to providing exceptional support to customers regarding their services, billing, and technical inquiries. The ideal candidate is a patient communicator with a problem‑solving mindset and a commitment to customer satisfaction. You will be the voice of the company, ensuring every interaction is positive and productive. This is an on‑site position, fostering teamwork and providing immediate support within the vibrant community of Tasikmalaya, West Java, ID.

Key Responsibilities

• Handle inbound customer calls, emails, and chat inquiries efficiently and professionally.
• Provide information about products, services, and billing.
• Troubleshoot common technical issues related to telecommunications services.
• Process service requests, changes, and cancellations.
• Resolve customer complaints and issues, aiming for first‑call resolution.
• Document all customer interactions accurately in the CRM system.
• Adhere to company policies and procedures.
• Achieve individual and team performance targets.

Requirements

• Previous experience in customer service or a call center environment is preferred.
• Excellent communication and active listening skills in Bahasa Indonesia.
• Basic English proficiency is an advantage.
• Strong interpersonal and problem‑solving skills.
• Ability to work in a fast‑paced, target‑driven environment.
• Familiarity with telecommunications services is a plus.
• Must be willing to work on‑site in Tasikmalaya, West Java, ID.
• High school diploma or equivalent.

Benefits

• Our client offers a competitive salary of Rp per annum, along with health benefits, paid training, opportunities for career progression within the company, and paid time off. You will join a dedicated team in Tasikmalaya, West Java, ID, contributing to a company that values its employees and customers. This role provides a stable career path in the essential telecommunications sector.