On-Site Telecom Customer Service Pro – Tasikmalaya

Pt Lintas Indotama; Cirebon; On-site; IDR 80,000,000 - 120,000,000; Full time

Benefits offered by this job

Health benefits

Paid training

Career progression opportunities

Paid time off

Job summary

Pt Lintas Indotama invites applications for a Customer Service Representative based in Tasikmalaya, West Java, on-site. You will handle inquiries about services, billing, and technical issues, delivering friendly, efficient support to customers.

Ideal candidates are patient communicators with a problem-solving mindset and a commitment to customer satisfaction. Join a dedicated team and contribute to a positive customer experience in a dynamic telecommunications environment.

Qualifications

• Previous experience in customer service or call center preferred.
• Excellent communication and active listening in Bahasa Indonesia.
• Basic English proficiency is an advantage.
• Willing to work on-site in Tasikmalaya, West Java.

Responsibilities

• Handle inbound calls, emails, and chat inquiries professionally.
• Provide information about products, services, and billing.
• Troubleshoot common technical issues related to services.
• Process service requests, changes, and cancellations.
• Resolve customer complaints with focus on first-call resolution.
• Document interactions accurately in the CRM system.
• Follow company policies and meet performance targets.

Skills

Communication skills

Active listening

Interpersonal skills

Problem solving

Fast-paced environment

Education

High school diploma or equivalent

Tools

CRM system

Job description

Pt Lintas Indotama invites applications for a Customer Service Representative based in Tasikmalaya, West Java, on-site. You will handle inquiries about services, billing, and technical issues, delivering friendly, efficient support to customers.

Ideal candidates are patient communicators with a problem-solving mindset and a commitment to customer satisfaction. Join a dedicated team and contribute to a positive customer experience in a dynamic telecommunications environment.