Pengajar Bahasa Indonesia: Kelas Fleksibel & Berbagai Produk

Ruangguru; Kota Semarang; Hybrid; IDR 55,800,000 - 83,700,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

Paid time off

Professional development opportunities

Job summary

Ruangguru is seeking a dedicated Customer Support Specialist to join our vibrant team in Semarang, Central Java. You will handle inquiries via email, chat, and phone, ensuring timely, accurate responses that boost user satisfaction.

The successful candidate is empathetic, communicates clearly in Bahasa Indonesia, and thrives in a fast-paced, customer-focused environment. A hybrid work arrangement and growth opportunities are available within a leading online brand.

Qualifications

• Minimum experience in customer service or helpdesk.
• Excellent communication skills in written and spoken Bahasa Indonesia.
• Proficient with CRM tools and support software.
• Able to multitask and manage time in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a professional and timely manner.
• Troubleshoot and resolve customer issues, escalating complex problems when needed.
• Provide accurate information about products, services and policies.
• Document customer interactions and resolutions in the CRM system.
• Identify trends and provide feedback to improve products and services.
• Assist with customer onboarding and account management tasks.
• Maintain product knowledge to address customer needs.
• Contribute to development of support documentation and FAQs.

Skills

Customer service experience

Excellent Bahasa Indonesia

CRM proficiency

Problem solving

Multitasking in fast-paced environment

Education

High school diploma

Related field degree (a plus)

Tools

CRM systems

Customer support software

Job description

Our client, a rapidly growing e-commerce platform, is seeking a dedicated and empathetic Customer Support Specialist to join their vibrant team in Semarang, Central Java, ID. This role is crucial in maintaining high levels of customer satisfaction by providing timely and effective assistance across various communication channels. You will be an integral part of a support network that ensures our users have a seamless and positive experience with our products and services. The ideal candidate is passionate about helping others, possesses excellent communication skills, and thrives in a dynamic, customer-focused environment. This is an exciting opportunity to contribute to a leading online brand and grow your career in customer service.

About the Role

Our client, a rapidly growing e-commerce platform, is seeking a dedicated and empathetic Customer Support Specialist to join their vibrant team in Semarang, Central Java, ID. This role is crucial in maintaining high levels of customer satisfaction by providing timely and effective assistance across various communication channels. You will be an integral part of a support network that ensures our users have a seamless and positive experience with our products and services. The ideal candidate is passionate about helping others, possesses excellent communication skills, and thrives in a dynamic, customer-focused environment. This is an exciting opportunity to contribute to a leading online brand and grow your career in customer service.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a professional and timely manner.


• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate teams when necessary.


• Provide accurate information about products, services, and policies.


• Document customer interactions and resolutions accurately in the CRM system.


• Identify trends in customer issues and provide feedback to improve products and services.


• Assist with customer onboarding and account management tasks.


• Maintain a high level of product knowledge to effectively address customer needs.


• Contribute to the development of support documentation and FAQs.

Requirements

• Proven experience in a customer service or helpdesk role, preferably within the e-commerce or tech industry.


• Excellent verbal and written communication skills in Bahasa Indonesia.


• Proficiency in using customer support software and CRM systems.


• Strong problem-solving and analytical skills.


• Ability to multitask and manage time effectively in a fast-paced environment.


• A patient, empathetic, and customer-centric attitude.


• High school diploma or equivalent; a degree in a related field is a plus.


• Familiarity with online platforms and digital services is advantageous.

Benefits

This role offers a competitive salary and benefits package, including health insurance, paid time off, and opportunities for professional development. Employees also benefit from a collaborative work environment and access to the latest customer support technologies. As part of our client's commitment to employee well-being, this role offers a hybrid work model, allowing for a flexible balance between working in the Semarang office and remotely. Continuous training and career advancement opportunities are provided to help you reach your full potential within the company. Join a team that values innovation, teamwork, and exceptional customer care.