[Part-Time] - Pengajar Bahasa Indonesia - Kabupaten Kuningan

Ruangguru; Kuningan; Hybrid; IDR 55.800.000 - 83.700.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Health benefits

Paid time off

Training and development opportunities

Zusammenfassung

Ruangguru is seeking a diligent Customer Service Representative to join our team in Tasikmalaya, West Java. This hybrid role requires you to be in the office for collaboration while offering remote work flexibility.

You will handle diverse customer inquiries, provide solutions, and maintain a positive brand experience in Bahasa Indonesia and English, contributing to customer satisfaction and loyalty in the local community and beyond.

Qualifikationen

• Previous customer service experience preferred.
• Excellent verbal and written communication in Bahasa Indonesia; English required.
• Strong active listening and problem-solving abilities.
• Able to multitask and manage time efficiently.
• Familiar with CRM systems and customer support software.
• High school diploma or equivalent; college degree is a plus.
• Hybrid work model: office near Tasikmalaya.

Aufgaben

• Answer customer calls, emails, and live chat promptly.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer complaints effectively.
• Process orders, forms, and applications accurately.
• Escalate unresolved issues to internal teams.
• Maintain customer records by updating account information.
• Follow communication procedures, guidelines, and policies.
• Contribute to team goals and customer service objectives.

Kenntnisse

Bahasa Indonesia

English proficiency

Active listening

Problem solving

Time management

CRM familiarity

Ausbildung

High school diploma

College degree (optional)

Tools

CRM systems

Customer support software

Jobbeschreibung

Our client is seeking a diligent and customer-focused Customer Service Representative to join their team in Tasikmalaya, West Java, ID . This hybrid role requires you to be present in the office for key collaborative activities while offering flexibility for remote work. You will be responsible for handling a wide range of customer inquiries, providing solutions, and ensuring a positive interaction with our client's brand. The ideal candidate possesses strong communication skills in Bahasa Indonesia and English, a patient demeanor, and a commitment to exceeding customer expectations. You will play a crucial part in maintaining customer satisfaction and loyalty within the local community and beyond. This position offers a fantastic opportunity to develop your skills in a supportive environment and contribute to a company that values its employees and customers alike.

About the Role

Our client is seeking a diligent and customer-focused Customer Service Representative to join their team in Tasikmalaya, West Java, ID . This hybrid role requires you to be present in the office for key collaborative activities while offering flexibility for remote work. You will be responsible for handling a wide range of customer inquiries, providing solutions, and ensuring a positive interaction with our client's brand. The ideal candidate possesses strong communication skills in Bahasa Indonesia and English, a patient demeanor, and a commitment to exceeding customer expectations. You will play a crucial part in maintaining customer satisfaction and loyalty within the local community and beyond. This position offers a fantastic opportunity to develop your skills in a supportive environment and contribute to a company that values its employees and customers alike.

Key Responsibilities

• Answer customer calls, emails, and live chat messages promptly and professionally.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer complaints effectively.
• Process orders, forms, and applications accurately.
• Escalate unresolved issues to the appropriate internal teams.
• Maintain customer records by updating account information.
• Follow communication procedures, guidelines, and policies.
• Contribute to team goals and overall customer service objectives.

Requirements

• Previous customer service experience is preferred.
• Excellent verbal and written communication skills in Bahasa Indonesia. Proficiency in English is also required.
• Strong active listening and problem-solving abilities.
• Ability to multitask and manage time efficiently.
• Familiarity with customer support software and CRM systems.
• High school diploma or equivalent; college degree is a plus.
• Patient and empathetic approach to customer interactions.
• Ability to work effectively in a hybrid model, balancing office and remote duties.
• Resides in or near Tasikmalaya, West Java .

Benefits

Our client offers a competitive salary, comprehensive health benefits, and paid time off. This hybrid role provides a flexible work arrangement, balancing in-office collaboration with remote work convenience. You will receive ongoing training and development opportunities to enhance your skills and advance your career. Join a friendly and supportive team environment where your contributions are valued. Our client is committed to fostering employee growth and well-being in Tasikmalaya . This position presents a rewarding opportunity to make a difference in customer satisfaction.