System Operation (Mandarin Speaker)

Tec-Do; Jawa Barat; Presencial; IDR 60.000.000 - 90.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive starting salary

Comprehensive training program

Friendly Bogor office

Health and wellness benefits

Clear career progression

Descripción de la vacante

Tec-Do is seeking a Customer Service Advisor to join our Bogor, West Java team. This on-site role focuses on delivering exceptional service, handling inquiries, and resolving issues with professionalism.

You will engage with customers and colleagues to support satisfaction and build lasting relationships. Responsibilities include frontline support, processing orders and returns, and maintaining accurate customer records while collaborating with other departments to ensure seamless service

Formación

• Previous experience in a customer-facing role.
• Excellent communication, listening, and problem-solving skills.
• Able to thrive in a fast-paced, team-oriented environment.

Responsabilidades

• Provide frontline customer support via phone, email, and in-person interactions.
• Address customer queries, complaints, and requests promptly and effectively.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain detailed records of customer interactions and transactions in the company’s database.
• Collaborate with team members and other departments to ensure seamless service delivery.

Conocimientos

Customer support

Communication

Problem solving

Team player

CRM software

Herramientas

CRM software

Descripción del empleo

Our client is seeking a highly motivated and customer-focused Customer Service Advisor to join their team in Bogor, West Java . This role is central to delivering exceptional service, handling customer inquiries, and resolving issues with professionalism and efficiency. You will be an integral part of a supportive team dedicated to ensuring customer satisfaction and building lasting relationships. Working on-site, you will have direct interaction with customers and colleagues, fostering a collaborative and dynamic work environment focused on achieving service excellence within the vibrant community of Bogor .

About the Role

Our client is seeking a highly motivated and customer-focused Customer Service Advisor to join their team in Bogor, West Java . This role is central to delivering exceptional service, handling customer inquiries, and resolving issues with professionalism and efficiency. You will be an integral part of a supportive team dedicated to ensuring customer satisfaction and building lasting relationships. Working on-site, you will have direct interaction with customers and colleagues, fostering a collaborative and dynamic work environment focused on achieving service excellence within the vibrant community of Bogor .

Key Responsibilities

• Provide frontline customer support via phone, email, and in-person interactions.
• Address customer queries, complaints, and requests promptly and effectively.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain detailed records of customer interactions and transactions in the company\'s database.
• Collaborate with team members and other departments to ensure seamless service delivery.

Requirements

• Previous experience in a customer-facing role is highly desirable.
• Excellent communication, listening, and problem-solving skills.
• A positive attitude and a passion for helping customers.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Familiarity with basic computer operations and customer management software.

Benefits

• Competitive starting salary and potential for raises based on performance.
• Comprehensive training program to ensure success in the role.
• Opportunity to work in a friendly and supportive office setting in Bogor .
• Health and wellness benefits package.
• Clear career progression pathways within the customer service department.