Afternoon Reservations Specialist – Luxury Villa Hospitality

Ametis Villa Bali; Provinsi Bali; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Villa staff discount

Complimentary meals during shifts

Professional development & training

Collaborative workplace culture

Safe and inclusive environment

Work-life balance

Job summary

Ametis Villa Bali in Badung, Bali seeks a Reservation Agent (Afternoon Shift) to join our reservations team. This full-time, on-site role focuses on converting inquiries into bookings and ensuring a seamless pre-arrival experience.

You will be the first contact for guests, handling inquiries, processing reservations, and coordinating with housekeeping and guest services to meet guest needs. Fluency in English and strong reservation skills are essential.

Qualifications

• Excellent communication skills in English, both written and verbal; multilingual abilities are highly advantageous.
• Proficiency in using reservation systems, computer applications, and Microsoft Office Suite.
• Strong organisational and time management skills with the ability to manage multiple inquiries simultaneously.
• Outstanding customer service mindset with a genuine passion for helping guests.
• Ability to remain calm, professional, and courteous under pressure.
• Attention to detail and accuracy in data entry and record-keeping.

Responsibilities

• Responding promptly to guest inquiries via telephone, email, and online booking platforms.
• Processing and confirming villa reservations, ensuring accurate information is recorded in the booking system.
• Providing detailed information about villa amenities, facilities, services, and local attractions to prospective guests.
• Assisting guests with special requests, preferences, and customised itinerary planning.
• Managing cancellations, modifications, and amendments to existing reservations.
• Coordinating with other departments, including housekeeping and guest services, to ensure guest needs are communicated effectively.
• Maintaining comprehensive knowledge of villa packages, pricing, availability, and promotional offers.
• Following up with potential guests to encourage booking confirmations.
• Handling payments and processing invoices in accordance with company procedures.
• Maintaining accurate and detailed records of all reservations and guest communications.
• Contributing to a positive team environment and supporting colleagues during peak periods.

Skills

English communication

Multilingual abilities

Reservation systems

Office software

Time management

Customer service

Attention to detail

Tools

Reservation systems

Microsoft Office

Job description

Ametis Villa Bali in Badung, Bali seeks a Reservation Agent (Afternoon Shift) to join our reservations team. This full-time, on-site role focuses on converting inquiries into bookings and ensuring a seamless pre-arrival experience.

You will be the first contact for guests, handling inquiries, processing reservations, and coordinating with housekeeping and guest services to meet guest needs. Fluency in English and strong reservation skills are essential.