Luxury Villa Reservations Specialist

Villa Kayu Raja; Kuta; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Villa Kayu Raja in Bali is seeking a dedicated Reservation Agent to manage inquiries, process bookings, and liaise with guests and OTAs. You will maintain accurate villa availability in the PMS and ensure smooth pre-arrival communications.

The ideal candidate has 1–2 years in reservation/front desk or e-commerce in luxury villas, fluent English, and familiarity with PMS systems and channel managers.

Qualifications

• Diploma or Bachelor's degree in Hospitality, Tourism, or related field.
• 1–2 years of reservation/front office/e-commerce experience in luxury villas.
• Fluent English; additional languages are a plus.

Responsibilities

• Process incoming booking requests via email, phone, OTAs, and walk-ins in the PMS.
• Respond to guest inquiries on rates, availability, packages, and inclusions.
• Update availability, rates, and promotions across OTAs and the direct booking engine.
• Coordinate arrival details with Front Office and Housekeeping.
• Promote villa packages, add-ons, and experiences to maximize revenue.
• Handle deposits, billing, and issue pro-forma invoices per policy.
• Maintain guest files and compile booking reports; track trends.

Skills

Fluent English

Strong communication

Customer-first mindset

Education

Diploma or Bachelor's in Hospitality/Tourism

Tools

PMS (VHP/Opera/Pyxis)

Channel Managers

Microsoft Office

Job description

Villa Kayu Raja in Bali is seeking a dedicated Reservation Agent to manage inquiries, process bookings, and liaise with guests and OTAs. You will maintain accurate villa availability in the PMS and ensure smooth pre-arrival communications.

The ideal candidate has 1–2 years in reservation/front desk or e-commerce in luxury villas, fluent English, and familiarity with PMS systems and channel managers.