Reservations Supervisor — Luxury Resort, Bali

Anantara Group; Kecamatan Ubud; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

Anantara Ubud Bali Resort in Ubud, Bali, is seeking a Reservations Supervisor to oversee daily reservations operations and ensure accurate entry of bookings. The role involves collaborating with Front Office and Sales to maximize occupancy and revenue, handling inquiries and complaints, and coaching staff for service excellence.

The position requires strong leadership, attention to detail, and a customer-first approach to maintain high standards across all reservation activities.

Qualifications

• Supervise daily operations of the Reservations team
• Ensure accuracy of room reservations and guest requests
• Coordinate with Front Office, Sales and Revenue Management

Responsibilities

• Supervise daily operations of the Reservations team and ensure smooth workflow
• Handle and monitor room reservations, cancellations, amendments, and special requests
• Ensure all reservations are entered accurately into the hotel system
• Monitor room availability, rates, restrictions, and inventory
• Coordinate closely with Front Office, Sales, Revenue Management, and other departments
• Support the team in maximizing room revenue and occupancy through effective selling techniques
• Handle guest inquiries and reservation-related complaints professionally
• Review daily reservation reports and identify discrepancies or potential issues
• Train, coach, and guide Reservation Agents to improve their performance and product knowledge
• Assist the Reservations Manager in achieving departmental targets and maintaining service standards
• Maintain good relationships with guests, travel agents, corporate clients, and other business partners

Job description

Anantara Ubud Bali Resort in Ubud, Bali, is seeking a Reservations Supervisor to oversee daily reservations operations and ensure accurate entry of bookings. The role involves collaborating with Front Office and Sales to maximize occupancy and revenue, handling inquiries and complaints, and coaching staff for service excellence.

The position requires strong leadership, attention to detail, and a customer-first approach to maintain high standards across all reservation activities.