Luxury Reservations Specialist

Minor Hotels; Kecamatan Ubud; On-site; IDR 44,640,000 - 89,280,000; Full time

Job summary

Anantara Ubud Bali Resort is seeking a reservations professional to handle room reservations, cancellations, amendments, and guest requests. You will respond to inquiries through phone, email, and other channels, ensuring accurate information and timely service.

Responsibilities include maintaining reservation details in the hotel system, following up on tentative or waitlisted bookings, and coordinating with Front Office, Sales, and Revenue Management to maximize occupancy and guest

Qualifications

• Handle room reservations, cancellations, amendments, and guest requests.
• Respond to reservation inquiries through phone, email, and other communication channels.

Responsibilities

• Provide accurate informed reservations and maintain details in the hotel system.
• Follow up on tentative, waitlist, and unconfirmed reservations.
• Coordinate with Front Office, Sales, Revenue Management, and other departments regarding reservations.

Skills

Reservation handling

Customer service

Communication skills

Multichannel inquiries

Job description

Anantara Ubud Bali Resort is seeking a reservations professional to handle room reservations, cancellations, amendments, and guest requests. You will respond to inquiries through phone, email, and other channels, ensuring accurate information and timely service.

Responsibilities include maintaining reservation details in the hotel system, following up on tentative or waitlisted bookings, and coordinating with Front Office, Sales, and Revenue Management to maximize occupancy and guest