Reservations Team Lead — Luxury Hospitality

Minor Hotels; Kecamatan Ubud; On-site; IDR 669,600,000 - 1,004,400,000; Full time

Job summary

Anantara Ubud Bali Resort in Bali is seeking a proactive Reservations professional to lead the Reservations team and ensure efficient handling of all bookings. You will manage room reservations, cancellations, amendments, and special requests, maintaining accuracy in the hotel system and optimizing availability and rates.

The role requires collaborating with Front Office, Sales, and Revenue Management while delivering excellent guest service and maintaining high standards of operation.

Responsibilities

• Supervise daily operations of the Reservations team and ensure smooth workflow.
• Handle and monitor room reservations, cancellations, amendments, and special requests.
• Ensure all reservations are entered accurately into the hotel system.
• Monitor room availability, rates, restrictions, and inventory.
• Coordinate closely with Front Office, Sales, Revenue Management, and other departments.
• Support the team in maximizing room revenue and occupancy through effective selling techniques.
• Handle guest inquiries and reservation-related complaints professionally.
• Monitor and follow up on tentative, waitlist, and unconfirmed reservations.
• Ensure reservation procedures and hotel standards are consistently followed.
• Review daily reservation reports and identify discrepancies or potential issues.
• Train, coach, and guide Reservation Agents to improve their performance and product knowledge.
• Assist the Reservations Manager in achieving departmental targets and maintaining service standards.
• Maintain good relationships with guests, travel agents, corporate clients, and other business partners.
• Perform other duties and responsibilities as assigned by the Reservations Manager or management.

Job description

Anantara Ubud Bali Resort in Bali is seeking a proactive Reservations professional to lead the Reservations team and ensure efficient handling of all bookings. You will manage room reservations, cancellations, amendments, and special requests, maintaining accuracy in the hotel system and optimizing availability and rates.

The role requires collaborating with Front Office, Sales, and Revenue Management while delivering excellent guest service and maintaining high standards of operation.