Luxury Reservations Specialist

THE AKASHA; Kuta; On-site; IDR 15,000,000 - 27,000,000; Full time

Job summary

Akasha Luxury Villas & Boutique Hotel in Bali seeks a detail-oriented reservations professional to manage bookings across OTAs and direct inquiries. You will maintain inventory and rates, enter guest data into the PMS, and coordinate with Front Office, Housekeeping, and F&B to fulfill guest requests.

You should have 1–2 years in reservations or front office in hospitality, strong English communication, and proficiency with PMS/VHP and Extranets to ensure accurate, timely confirmations.

Qualifications

• 1-2 years of experience in Reservation, Front Office, or E-Commerce within the hospitality industry.
• Proficient with PMS/VHP and OTA Extranets.
• Manage bookings across OTAs, direct inquiries, travel agents, and group reservations.
• Enter reservation data into the PMS with guest details, stay dates, room types, and special requests.
• Handle guest inquiries promptly via email, phone, and messaging platforms (WhatsApp).
• Coordinate guest special requests and arrangements with Front Office, Housekeeping, and F&B teams.
• Verify payment proofs, deposits, and credit card authorizations for accurate confirmations and proforma invoices.

Responsibilities

• Process and confirm bookings from various channels (OTAs, direct inquiries, travel agents, group reservations).
• Maintain and update room inventory, rates, and availability across all platforms and Extranets.
• Ensure all reservation data is accurately entered into the PMS with guest details and stay dates.
• Respond to guest inquiries promptly by email, phone, or messaging apps.
• Coordinate with Front Office, Housekeeping and F&B to arrange guest requests.

Skills

Reservation experience

English communication

Tools

PMS/VHP

OTA Extranets

MS Excel/Google Sheets

Word/Docs

Outlook/Gmail

Job description

Akasha Luxury Villas & Boutique Hotel in Bali seeks a detail-oriented reservations professional to manage bookings across OTAs and direct inquiries. You will maintain inventory and rates, enter guest data into the PMS, and coordinate with Front Office, Housekeeping, and F&B to fulfill guest requests.

You should have 1–2 years in reservations or front office in hospitality, strong English communication, and proficiency with PMS/VHP and Extranets to ensure accurate, timely confirmations.