Ticketing Officer (Client Service (WKCDA Events)

West Kowloon Cultural District Authority; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

The West Kowloon Cultural District Authority is seeking a proactive Ticketing Officer to provide dedicated client service and operational support for WKCDA-owned events, including exhibitions and performances. You will liaise with internal event teams to ensure seamless ticketing setup, monitoring, and post-event reconciliation.

Responsibilities include setting up events in the ticketing system, QA of listings, managing inventory, and handling refunds or exchanges per WKCDA policies.

Qualifications

• Bachelor's degree in Business, Event Management, Hospitality, or related field.
• 2+ years of experience in ticketing operations, box office, or client event services.
• Hands-on experience with a ticketing system is mandatory.
• Strong numerical and data entry accuracy; ability to work under tight deadlines.
• Customer-oriented with a problem-solving attitude.
• Excellent communication skills in Cantonese and English; Mandarin is a plus.

Responsibilities

• Coordinate with event producers, curators, and venue teams to set up events in the ticketing system (schedules, seat maps, pricing tiers, promo codes).
• Ensure accurate product listing QA (descriptions, dates, inventory).
• Manage ticket inventory allocation, holds, and releases.

Skills

Ticketing system proficiency

Customer service

Data entry

Education

Bachelor's degree in Business, Event Management, Hospitality, or related field

Tools

Ticketing system software

Job description

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

The Ticketing Officer will provide dedicated client service and operational support for WKCDA‑owned events(e.g., museum exhibitions, theatre performances, festivals). You will be the primary point of contact for internal event teams, ensuring seamless ticketing setup, sales monitoring, and post‑event reconciliation. This role requires strong attention to detail, event ticketing system knowledge, and a service‑oriented mindset.

Key Responsibilities

Event Ticketing Setup & Management

• Coordinate with WKCDA event producers, curators, and venue teams to set up events in the ticketing system (e.g., performance schedules, seat maps, pricing tiers, promotional codes).
• Ensure accurate and timely product listing QA (e.g., event descriptions, dates, inventory caps).
• Manage ticket inventory allocation, holds, and releases.

Client Service & Support

• Serve as the internal ticketing liaison for WKCDA stakeholders, answering queries on sales progress, booking issues, and system functionality.
• Handle escalated customer ticket issues (e.g., refunds, exchanges, seating disputes) in compliance with WKCDA policies.

Sales Monitoring & Reporting

• Monitor real‑time ticket sales, identify anomalies, and elevate system or inventory discrepancies.
• Generate sales reports and reconciliation summaries for finance and event teams.

Process Compliance

• Adhere to data privacy regulations (PDPO, PIPL, GDPR) in handling patron information.
• Follow internal SOPs for event setup, changes, and closures.
• Perform any duties from time to time as reasonably as assigned by the Authority.

You should

• possess a Bachelor’s degree in Business, Event Management, Hospitality, or related field;
• have 2+ years of experience in ticketing operations, box office, or client event services;
• have hands‑on experience with a ticketing system is mandatory;
• have strong numerical and data entry accuracy; ability to work under tight deadlines;
• be customer‑oriented with a problem-solving attitude; and
• have excellent communication skills in Cantonese and English(Mandarin is a plus).

14-10-2026

For more information, please visit https://www.westk.hk or contact:

Cora Chan /[phone]