Assistant Manager, Venue Operations (Performing Arts)

West Kowloon Cultural District Authority; Hong Kong; On-site; HKD 540,000 - 740,000; Full time

Job summary

West Kowloon Cultural District Authority invites experienced professionals to join as a Duty Manager responsible for ensuring the smooth operation of the performing arts venue, maintaining service standards, day-to-day operations, crowd management, facilities upkeep and emergency response.

You will coordinate with internal departments for show and event planning, act as PIC for performances by external hirers and internal teams, lead frontline staff during high-profile galas and VIP events,

Qualifications

• University degree in performing arts, hospitality, tourism or equivalent.
• 6 years of venue operations experience with at least 3 years in a managerial role.
• Knowledge of front-of-house and event operations.
• Proficiency in Cantonese, Putonghua and English.
• Willing to work shifts, weekends and public holidays.

Responsibilities

• Support the venue manager to ensure smooth operations and service standards.
• Act as Duty Manager for day-to-day operations, crowd management, and safety.
• Coordinate with internal departments for show and event planning and execution.
• Act as PIC for performances and events by hirers and internal teams.
• Meet with hirers and teams to balance Authority interests with show requirements.
• Support logistics planning and on-site execution from load-in to load-out.
• Manage relationships with hirers, organizers, and operation partners.
• Lead operations for gala events, opening ceremonies, and VIP banquets.
• Direct event ushers to manage VIP flow and red-carpet protocols.
• Oversee food and beverage setups, licensing and hygiene compliance.
• Coordinate with external caterers on setup timelines and service integration.
• Oversee table management and guest crowd flow for premium guest experience.
• Oversee retail concessions during show runs and stock reconciliation.
• Audit sales revenue and inventory post-performance.
• Monitor frontline staff performance; drive workforce management.
• Perform other duties as assigned.

Skills

Leadership

Operations management

Customer service

Multilingual communication

Education

Bachelor's degree in Performing Arts / Hospitality / Tourism

Job description

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

You Will Be Responsible For

• supporting the venue manager to ensure the performing arts venue is operated smoothly and up to service standards;
• acting as Duty Manager in charge of day-to-day operations, crowd management, facilities upkeep and emergency response;
• coordinating with internal departments for day-to-day venue operations, facilities maintenance, venue safety and security and show and event planning and execution;
• acting as person-in-charge (PIC) of performances and events organised by external hirers and internal teams;
• meeting with hirers and internal teams to provide sound operational recommendations that balance the benefits of the Authority and the requirements of the show and event production;
• supporting comprehensive show and event logistics planning and flawless on-site execution from load-in to load-out;
• managing relationships with venue hirers, event organizers and operation partners;
• leading the operational execution for high-profile gala events, opening ceremonies and VIP banquets hosted within the venue;
• directing dedicated event ushers and service hosts to manage VIP guest flow and red-carpet protocols;
• supervising food and beverage setups, licensing and hygiene compliance;
• coordinating on-site with external catering teams regarding setup timelines, service integration and back-of-house access points;
• overseeing table management and guest crowd flow to ensure a premium and hospitality-driven guest experience;
• overseeing the logistics, physical setup and inventory control of pop-up merchandise booths and commercial retail concessions during show runs;
• auditing sales revenue and stock reconciliation post-performance to guarantee financial accuracy and prevent discrepancies;
• monitoring the performance of frontline team members including permanent staff and casual labour;
• driving frontline workforce management from recruitment and training to daily operations; and
• performing any other duties from time to time as reasonably assigned by the Authority.

You Should

• possess a recognized university degree in performing arts, hospitality, tourism or equivalent;
• have 6 years of relevant experience in venue operations in performing arts venues, hospitality and/or tourism sectors, of which at least 3 years in a managerial position;
• have good knowledge of front-of-house and event operations;
• have experience in operation and development of performing arts venues;
• be service-oriented with professional customer service skills and positive service attitude;
• possess good analytical skills;
• be proficient in written and spoken Cantonese, Putonghua and English;
• be able to work in both outdoor and indoor environment; and
• be required to work on shift (5-day work week) according to the duty roster assigned including weekends and public holidays.

For more information, please visit https://www.westk.hk or contact:

Fiona Yung /[phone]