Ticketing Officer (Back of House)

West Kowloon Cultural District Authority; Hong Kong; On-site; HKD 180,000 - 320,000; Full time

Job summary

West Kowloon Cultural District Authority seeks a diligent Ticketing Officer to support backend operations for the ticketing platform, ensuring data integrity and timely settlements. You will configure events, manage seating maps, and assist in system testing.

You will work under the Senior Ticketing Officer, maintaining accuracy in settlements, supporting internal users and hirers, and ensuring compliance with privacy regulations across PDPO, PIPL, and GDPR.

Qualifications

• Bachelor’s degree in Information Systems, Business Analytics, Finance, or related field.
• 2+ years of experience in ticketing system operations, system administration, or box office backend roles.
• Technical proficiency with ticketing platforms is mandatory.
• Strong numerical and reconciliation skills; ability to match sales data to settlements.
• Experience with UAT and basic system configuration.
• Awareness of data privacy regulations (PDPO, PIPL, GDPR).
• Ability to work independently and troubleshoot under pressure.

Responsibilities

• System Configuration & Event Setup: configure event parameters, seating maps, pricing rules, and access controls.
• Data Integrity & Reconciliation: support daily reconciliation between ticket sales, payment gateway reports, and bank settlements; prepare settlement statements.
• System Maintenance & Testing: participate in UAT for new features; document system issues and maintain health logs.
• Process & Documentation: follow BOH SOPs; assist in training junior ticketing staff; ensure compliance with data privacy regulations.
• Reporting & Analytics: generate routine operational and sales reports; provide data extracts to internal teams.

Skills

Analytical thinking

Multilingual communication

Problem solving under pressure

Attention to detail

Data reconciliation

Education

Bachelor’s degree: Information Systems / Business Analytics / Finance

Tools

Ticketing platforms

Job description

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

The Ticketing Officer (BOH) assists in the backend operations of the ticketing platform, including event configuration, data validation, reconciliation support, and system testing. Working under the Senior Ticketing Officer, this role helps maintain data integrity, processes settlement reports, and provides technical support to internal users and hirers. You will act as a key user of the ticketing system for both WKCDA‑owned and hirers’ events.

Key Responsibilities

System Configuration & Event Setup (Back End)

• Assist in configuring event parameters: seating maps, pricing rules, discount logic, promotional codes, and bundle mechanics.
• Set up user roles and permissions for internal teams and hirers under supervision.
• Perform quality assurance checks on product listings before go live.

Data Integrity & Reconciliation

• Support daily reconciliation between ticket sales, payment gateway reports, and bank settlements.
• Identify and help resolve system discrepancies (e.g., double bookings, inventory mismatches, refund errors).
• Prepare settlement statements for hirers and finance teams, ensuring commission and fee structures are correctly applied.

System Maintenance & Testing

• Participate in user acceptance testing (UAT) for new features or event configurations.
• Document system issues and elevate critical problems to IT/vendors.
• Maintain system health logs and update status reports.

Process & Documentation

• Follow established BOH SOPs for event setup, reconciliation, and access control.
• Assist in training junior ticketing assistants and hirers on basic system workflows.
• Ensure backend operations comply with data privacy regulations (PDPO, PIPL, GDPR).

Reporting & Analytics

• Generate routine operational and sales reports: inventory utilisation, sales velocity, settlement status.
• Provide data extracts for marketing, finance, and curatorial teams as requested.
• Perform any other duties from time to time as reasonably assigned by the Authority.

You should

• possess a Bachelor’s degree in Information Systems, Business Analytics, Finance, or related field;
• have 2+ years of experience in ticketing system operations, system administration, or box office backend roles;
• have technical proficiency with ticketing platforms is mandatory;
• have good numerical and reconciliation skills with experience in matching sales data to payment settlements;
• have experience with UAT and basic system configuration;
• have awareness of data privacy regulations (PDPO, PIPL, GDPR);
• be able to work independently and troubleshoot system issues under pressure;
• have strong attention to detail and process orientation; and
• be proficient in Cantonese, English, and Mandarin.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful. All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information, please visit https://www.westk.hk or contact:

Jason Wong /[phone]