Front-of-House & Events Concierge

West Kowloon Cultural District Authority; Hong Kong; On-site; HKD 234,000 - 357,000; Full time

Job summary

The West Kowloon Cultural District Authority invites passionate candidates to join our dedicated team as a Senior Customer Services Officer. You will ensure excellent guest experiences across venues by delivering professional information, ushering guests, and supporting efficient operations.

We value frontline hospitality experience, strong English and Chinese communication, and flexibility to work weekends or evenings. Fresh graduates are welcome; relevant event/tourism experience is a plus.

Qualifications

• At least 5 HKDSEE/HKCEE Level 2+ subjects.
• Usher/front-of-house/event ops experience preferred; fresh grads welcome.
• Customer-oriented, proactive and pleasant.
• English and Chinese proficiency; other languages a plus.
• Ability to work at least 2 days per week.

Responsibilities

• Maintain smooth operation of venues by delivering excellent customer service.
• Perform information counter duties and respond to emergencies.
• Manage the cloakroom and bar with sales transactions.
• Prepare the F&B set before performances.
• Tidy the F&B set after performances.
• Handle venue bookings and related enquiries.
• Provide usher services and guest flow support.
• Support event operations for indoor, outdoor and off-site events.

Skills

Customer service

Front-of-house

Usher experience

Event operations

Bilingual English/Chinese

Education

HKDSEE/HKCEE Level 2+ (5 subjects)

Job description

The West Kowloon Cultural District Authority invites passionate candidates to join our dedicated team as a Senior Customer Services Officer. You will ensure excellent guest experiences across venues by delivering professional information, ushering guests, and supporting efficient operations.

We value frontline hospitality experience, strong English and Chinese communication, and flexibility to work weekends or evenings. Fresh graduates are welcome; relevant event/tourism experience is a plus.