Senior Manager, Venue Operations (Performing Arts)

West Kowloon Cultural District Authority; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

West Kowloon Cultural District Authority seeks a senior operations leader to oversee the performing arts venue, ensuring events run smoothly and guest experiences are exceptional. You will manage front-of-house, coordinate day-to-day operations and guide SOPs for banquet and merchandise functions.

You will collaborate with hirers, sales teams and vendors, build partnerships, and drive analytics-based improvements while upholding safety, licensing and risk standards across outdoor and indoor

Qualifications

• Recognized university degree as listed.
• 10 years of relevant venue operations experience.
• At least 8 years in a managerial position.
• Knowledge of performing arts venues facilities and front-of-house operations.
• Understanding of the Hong Kong performing arts scene.
• Experience in managing complex, high-profile events.
• Service-oriented with professional customer service skills.
• Proven track record of quality customer service.
• Strong analytical and interpersonal skills.
• Proficient in Cantonese, Putonghua and English; shift work including weekends.

Responsibilities

• Oversee overall operations of the performing arts venue ensuring events run smoothly.
• Lead a team to manage front-of-house and day-to-day operations.
• Recommend operational requirements and front-of-house venue design.
• Oversee banquet business and merchandise logistics.
• Develop and implement SOPs for banquet and merchandise operations.
• Manage product lifecycle and promotional item launches.
• Leverage analytics to translate insights for business decisions.
• Ensure events comply with safety and regulatory standards including licensing and risk management.
• Act as liaison between hirers, sales teams and food & beverage vendors.
• Build and maintain relationships with venue hirers, event organizers and partners.
• Perform duties as reasonably assigned by the Authority.

Skills

Front-of-house management

Stakeholder engagement

Operational excellence

Safety & compliance

Team leadership

Education

University degree in performing arts, hospitality, tourism, F&B, retail ops or equivalent

Job description

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

You will be responsible for:

• the overall operations of the performing arts venue, ensuring that all events and activities run smoothly;
• leading a team to oversee front-of-house and day-to-day operation;
• making recommendations on operational requirements and front-of-house venue design;
• overseeing operation aspects and logistics of banquet business and merchandise;
• developing and implementing operational policies and procedures (SOPs) to ensure the banquet business and merchandise operations run effectively and efficiently;
• managing the product lifecycle and establishing consistent execution of promotional activities and item launches;
• leveraging business intelligence to translate analytics into insights;
• ensuring all events comply with safety and regulatory standards including licensing and risk management;
• acting as the primary liaison between hirers, sales teams and food & beverage vendors;
• building and maintaining relationships with venue hirers, event organizers and operation partners to facilitate smooth event logistics; and
• performing any duties from time to time as reasonably as assigned by the Authority.

You should:

• possess a recognized university degree in performing arts, hospitality, tourism, food & beverage, retail operations or equivalent;
• have 10 years of relevant experience in venue operations in performing arts venues, hospitality and/or tourism sectors, food & beverage and/or retails operations of which at least 8 years in a managerial position;
• have good knowledge of performing arts venues facilities, front-of-house and event operations;
• have good understanding of the performing arts scene of Hong Kong;
• have experience in operation and development of performing arts venues;
• have proven experience managing complex and high-profile events;
• be service-oriented with professional customer service skills and positive service attitude;
• possess a track record of developing quality customer service;
• possess good analytical skills;
• possess excellent interpersonal skills for stakeholder engagement and building partnerships;
• be proficient in written and spoken Cantonese, Putonghua and English;
• be able to work in both outdoor and indoor environment; and
• be required to work on shift (5-day work week) including weekends and public holidays.

20-10-2026

For more information, please visit https://www.westk.hk or contact:

Fiona Yung /[phone]