Ticketing & Events Operations Specialist

West Kowloon Cultural District Authority; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

The West Kowloon Cultural District Authority is seeking a proactive Ticketing Officer to provide dedicated client service and operational support for WKCDA-owned events, including exhibitions and performances. You will liaise with internal event teams to ensure seamless ticketing setup, monitoring, and post-event reconciliation.

Responsibilities include setting up events in the ticketing system, QA of listings, managing inventory, and handling refunds or exchanges per WKCDA policies.

Qualifications

• Bachelor's degree in Business, Event Management, Hospitality, or related field.
• 2+ years of experience in ticketing operations, box office, or client event services.
• Hands-on experience with a ticketing system is mandatory.
• Strong numerical and data entry accuracy; ability to work under tight deadlines.
• Customer-oriented with a problem-solving attitude.
• Excellent communication skills in Cantonese and English; Mandarin is a plus.

Responsibilities

• Coordinate with event producers, curators, and venue teams to set up events in the ticketing system (schedules, seat maps, pricing tiers, promo codes).
• Ensure accurate product listing QA (descriptions, dates, inventory).
• Manage ticket inventory allocation, holds, and releases.

Skills

Ticketing system proficiency

Customer service

Data entry

Education

Bachelor's degree in Business, Event Management, Hospitality, or related field

Tools

Ticketing system software

Job description

The West Kowloon Cultural District Authority is seeking a proactive Ticketing Officer to provide dedicated client service and operational support for WKCDA-owned events, including exhibitions and performances. You will liaise with internal event teams to ensure seamless ticketing setup, monitoring, and post-event reconciliation.

Responsibilities include setting up events in the ticketing system, QA of listings, managing inventory, and handling refunds or exchanges per WKCDA policies.