Technical Support Engineer (18-25K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 200,880 - 279,000; Full time

Benefits offered by this job

18-25K Depends on Experience

10-20 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A leading IT consultancy in Hong Kong is seeking an IT Support Specialist to provide technical assistance for software, hardware, and network issues. The ideal candidate should have a Diploma in Computer Science and at least 1 year of hands-on experience. Responsibilities include supporting end-user devices, managing software deployments, and maintaining an inventory of IT assets. Fluency in Cantonese, English, and Mandarin is required. Benefits include a competitive salary based on experience, annual leave, and a friendly working environment.

Qualifications

• Minimum of 1 year of hands-on experience providing end-user IT support.
• Practical knowledge in configuring Windows operating systems.
• Strong analytical and problem-solving abilities.

Responsibilities

• Provide technical assistance for desktop software, hardware, and network connectivity issues.
• Support end user devices, conference room AV equipment, and video conferencing systems.
• Document all support activities within the ticketing system.

Skills

Technical assistance for software issues

End-user IT support

Analytical problem-solving

Communication skills

Knowledge of ITIL best practices

Fluency in Cantonese

Fluency in English

Fluency in Mandarin

Education

Diploma in Computer Science

Tools

Windows 10/11

Microsoft Office Suite

Active Directory

VPNs

Zoom

Teams

Job description

SW8930 |25 Feb 2026

Responsibilities

• Provide technical assistance for desktop software, hardware, and network connectivity issues.
• Support end user devices, conference room AV equipment, and video conferencing systems.
• Conduct deskside services including setup, relocations, and equipment changes (IMACD).
• Provide first-tier support for physical servers, server farms, and virtual machines.
• Install, configure, and troubleshoot hard phones, including fault resolution and voice support integration.
• Manage user requests related to software and hardware deployment.
• Keep an up-to-date inventory of all hardware and software assets.
• Document all support activities within the ticketing system.

Qualifications

• Diploma in Computer Science, Information Technology, or a related discipline.
• Minimum of 1 year of hands-on experience providing end-user IT support, including hardware, software, and network troubleshooting.
• Practical knowledge in configuring Windows operating systems, managing desktop environments, and supporting Microsoft Office Suite.
• Familiar with Windows 10/11, Office 365, Active Directory, OneDrive, VPNs, Teams, Zoom, and ITIL best practices.
• Strong analytical and problem-solving abilities to diagnose and resolve IT issues effectively.
• Excellent communication skills and a customer-focused approach to end-user support.
• Eager to learn new technologies, reliable, and flexible to work overtime when necessary.
• Fluent in Cantonese, English, and Mandarin.

Benefits

• 18-25K Depends on Experience
• 10-20 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment