Technical Support Engineer (Window Server, Patch, 18-25K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 200,880 - 279,000; Full time

Benefits offered by this job

10-20 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A technology consulting firm in Hong Kong is looking for a Technical Support Engineer. The role includes providing first-tier support for physical servers and virtual machines, handling users' service requests, and assisting in fault reporting. Candidates should have a diploma in Computer Science or a related discipline, with at least 2 years of relevant experience and proficiency in Microsoft Windows Servers. The position offers a salary range between 18K and 25K, depending on experience, along with annual leave and a friendly work environment.

Qualifications

• Minimum of 2 years in contact center system development and/or support.
• Hands-on experience in Windows system administration and patch management.
• Flexible to work overtime when necessary.

Responsibilities

• Provide 1st tier support for physical servers and virtual machines.
• Handle fault reporting and assist vendor support.
• Address users' service requests for apps implementation.

Skills

Proficient in Microsoft Windows Servers

Communication in Chinese and English

Eager to learn new technologies

Education

Diploma in Computer Science or related discipline

Job description

SW8935 |06 Mar 2026 Technical Support Engineer (Window Server, Patch, 18-25K)

Responsibilities

• Server: Physical servers, server farm and virtual machines 1st tier support.
• System: Handle fault reporting, remote hand to work with vendor support or system support.
• Service Request: Handling user's service request eg. Apps implementation, testing.
• Voice: Hard phone install, setup and fault handling to work with voice support if needed.
• Network: 1st tier support and work with network support if needed.
• Monthly Tasks: Monthly average two overnights for patches install, reboot production and UAT servers.
• Supporting time: Client requested on-site at office hours and on-call support during non-office hours.

Qualifications

• Diploma in Computer Science, Information Technology, or a related discipline.
• Minimum of 2 years in contact center system development and/or support and maintenance services.
• Proficiency in Microsoft Windows Servers, server farms, and virtual machines at the first-tier support level.
• Hands-on experience in Windows system administration and patch management.
• Eager to learn new technologies, reliable, and flexible to work overtime when necessary.
• Proficient in communication in Chinese and English.

Benefits

• 18-25K Depends on Experience
• 10-20 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment