Customer Service & Helpdesk Engineer

Swing Consulting Ltd.; Hong Kong; On-site; HKD 200,880 - 223,200; Full time

Benefits offered by this job

18-20K Depends on Experience

10-20 Days Annual Leave

Friendly and Energetic Working Environment

Job summary

Swing Consulting Ltd. in Hong Kong is looking for a Customer Service and IT Support Specialist. The role involves handling end-user inquiries through various communication channels, providing first-line IT support, and logging incidents in the system. Candidates should have strong communication skills in Cantonese, Mandarin, and English, along with a customer-service orientation. The position includes a roster shift and offers a friendly working environment with 10-20 days of annual leave.

Qualifications

• Good command of spoken Cantonese, Mandarin and English.
• Customer-service oriented with strong communication and interpersonal skills.
• Prior experience in phone-based support is an advantage.

Responsibilities

• Handle end-user enquiries through various communication channels.
• Provide first-line customer service and IT support to users.
• Log and update incidents or service requests.

Skills

Communication skills

Customer service orientation

Problem-solving

Language skills (Cantonese, Mandarin, English)

Tools

ITSM tools

Microsoft 365

Job description

SW8972 |05 May 2026

Responsibilities

• Handle end‑user enquiries through phone, email, Microsoft Teams and other communication channels.
• Provide first‑line customer service and IT support to users.
• Log and update incidents or service requests in the ticketing system.
• Perform basic troubleshooting and elevate unresolved issues to appropriate support teams.
• Support daily user requests related to devices, accounts, and standard IT applications.
• Coordinate with internal and external parties to ensure timely follow‑up.

Qualifications

• Good command of spoken Cantonese, Mandarin and English.
• Good Chinese and English typing skills.
• Customer‑service oriented with strong communication and interpersonal skills.
• Prior experience in phone‑based or hotline support is an advantage.
• Basic knowledge of Windows, Microsoft 365, email, account administration, and general IT support.
• Familiarity with ITSM or ticketing tools is an advantage.
• Proactive, responsible, and able to work under pressure.
• Able to work a roster shift.

Benefits

• 18‑20K Depends on Experience
• 10‑20 Days Annual Leave
• Friendly and Energetic Working Environment