Senior Deskside Support Engineer (25-30k)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 279,000 - 334,800; Full time

Benefits offered by this job

5-day work week

Annual leave of 10-20 days

Job summary

A leading IT consultancy firm in Hong Kong is seeking a Senior Deskside Support Engineer. This role requires providing technical assistance for IT-related queries and ensuring effective resolution of issues regarding software and hardware. The ideal candidate should have 5 years of experience in IT support, solid skills in Windows and O365, and be proficient in Cantonese, English, and Mandarin. Benefits include a 5-day work week, competitive salary, and annual leave.

Qualifications

• 5 years of relevant experience in IT support.
• Solid experience in supporting Windows, O365/M365, MDM, and account administration.

Responsibilities

• Provide technical assistance and support for computer systems, software, and hardware.
• Identify, diagnose, and resolve IT-related issues.
• Support desktop hardware and software problems.
• Open service tickets and follow up to ensure issues are resolved.

Skills

Problem-solving abilities

Communication skills in Cantonese

Communication skills in English

Communication skills in Mandarin

Education

Diploma or above in Information Technology or related fields

Job description

SW8949 |20 Mar 2026 Senior Deskside Support Engineer (25-30k)

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware to users.
• Provide first-level support for network, desktop hardware, and software problems.
• Open service tickets, set priorities, and assign tasks to support engineers.
• Identify, diagnose, and resolve IT-related issues (e.g. Office 365 authentication, Outlook, OneDrive, Excel, Teams and SharePoint etc.).
• Handle email messages from customers seeking help.
• Ask questions to determine the nature of problems and guide customers through troubleshooting steps.
• Follow up with customers to ensure issues have been resolved.
• Troubleshooting and maintenance of PC and mobile device services.
• Install new printers, PC hardware, and software.
• Reconfigure PC hardware, printers, and software due to office relocations.
• Support VPN clients, mobile devices, and network access.
• Assist with Windows 10 upgrades and software deployment.
• Build PCs for new joiners or via SCCM for existing PCs.

Qualifications

• Diploma or above in Information Technology, Computer Science, Artificial Intelligence and related fields.
• 5 years relevant experience of IT support.
• Solid experience in supporting issues of Windows, O365/M365, MDM and account administration.
• Strong problem-solving abilities in desktop aspect.
• Good communication skills in Cantonese, English, and Mandarin.

Benefits

• 5-day Work Week
• 25-30K Depends on Experience
• 10-20 Days Annual Leave