Junior Deskside Support Engineer (16-19K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 178,560 - 212,040; Full time

Benefits offered by this job

5-day work week

10-20 days annual leave

Job summary

Swing Consulting Ltd. is hiring a Junior Deskside Support Engineer in Hong Kong. The role involves providing technical support to end-users for hardware and software issues, resolving common IT problems, and assisting with meeting setups. The ideal candidate should have a diploma in IT or related fields, around 1 year of experience in IT support, and strong problem-solving and communication skills in Cantonese, English, and Mandarin. The position offers a 5-day work week with a salary range of 16-19K HKD based on experience.

Qualifications

• 1 year working experience in IT support or similar role.
• Basic knowledge of Windows operating systems and common hardware components.
• Experience in supporting mobile devices.

Responsibilities

• Provide technical support to end-users for hardware, software, and network-related issues.
• Resolve common IT problems, including connectivity and printer setup.
• Document support tickets and inventory.

Skills

Technical support

Problem-solving

Communication skills (Cantonese, English, Mandarin)

Education

Diploma in Information Technology or related fields

Tools

Windows operating systems

O365/M365

Job description

SW8978 |08 May 2026 Junior Deskside Support Engineer (16-19K)

Responsibilities

• Provide technical support to end-users for hardware, software, and network-related issues.
• Resolve common IT problems, including connectivity issues, printer setup, peripheral devices, and basic network troubleshooting.
• Assist with meeting set up using Teams/Zoom.
• Escalate complex issues to senior IT staff when necessary.
• Install, configure, and upgrade desktop/laptop hardware, operating systems, and software applications.
• Document support tickets, resolutions, and inventory in the ticketing system.

Qualifications

• Diploma in Information Technology, Computer Science, and related fields.
• 1 year working experience in IT support, helpdesk and similar role.
• Basic knowledge of Windows operating systems and common hardware components.
• Experience in supporting Windows, O365/M365, mobile devices.
• Strong problem-solving abilities.
• Good communication skills in Cantonese, English, and Mandarin.
• Immediate availability will be an advantage.

Benefits

• 5-day Work Week
• 16-19K Depends on Experience
• 10-20 Days Annual Leave