IT Technician / Technical Support (16-20k)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 178,560 - 223,200; Full time

Benefits offered by this job

5-day Work Week

Annual Leave (10-20 Days)

Salary (16-20K Depends on Experience)

Job summary

A technology consulting firm is seeking a Tier-1 IT Support Specialist to provide technical assistance and support for computer systems. The role involves hardware and software maintenance, resolving issues with O365/M365, and supporting various devices. Candidates should have a diploma in IT or related fields, be proficient in Cantonese, English, and Mandarin, and possess excellent problem-solving abilities. This position offers a 5-day work week and competitive benefits including 10-20 days of annual leave.

Qualifications

• 1 year experience of IT support with hardware and software knowledge.
• Knowledge of PC/Mobile/Tablet/iPad support is preferred.
• Immediate availability is highly preferred.

Responsibilities

• Provide Tier-1 IT support.
• Perform installation, configuration and maintenance of PC.
• Resolve O365/M365 related issues.

Skills

Tier-1 IT support

Problem-solving

Communication (Cantonese, English, Mandarin)

Education

Diploma or above in IT, computer science or related fields

Job description

SW8885 |13 Nov 2025

Responsibilities

• Provide Tier-1 IT support.
• Hardware and software maintenance: PC/Notebook, Window 7/10/11 upgrades, mobile devices (Apple OSX/iOS/Android) etc.
• Perform installation, configuration and maintenance of PC.
• Resolve O365/M365 related issues including Outlook, OneDrive, Excel, Teams and SharePoint, escalating complex issues to the line manager as necessary.

Qualifications

• Diploma or above in IT, computer science or related fields.
• With 1 year experience of IT support, hardware and software general knowledge.
• Required remote support (ticketing, phone, email and in person).
• Knowledge of PC/Mobile/Tablet/iPad support is preferred.
• Able to work independently, willingness to learn.
• Excellent problem-solving skill in resolving technical issues.
• Good communication skills in Cantonese, English, and Mandarin.
• Immediate available is highly preferred.

Benefits

• 5-day Work Week
• 16-20K Depends on Experience
• 10-20 Days Annual Leave