End User Support Engineer (18-25K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 200,880 - 279,000; Full time

Benefits offered by this job

5-day Work Week

Annual Leave (10-20 Days)

Stable Working Environment

Job summary

A technology consulting firm in Hong Kong is looking for an End User Support Engineer. The role involves providing technical support for end users and troubleshooting hardware and software issues. Candidates should hold a diploma in IT or a related field and possess at least one year of experience in end user support. Benefits include a stable working environment and annual leave. Good communication skills in Cantonese, English, and Mandarin are required for this customer-focused role.

Qualifications

• Minimum 1 year in IT end user support is preferred.
• Knowledge in building Windows PC using corporate images.
• Experience in VIP support is a plus.

Responsibilities

• Provide in-house/on-site technical support services for end users.
• Deal with hardware & software related issues (PC/Notebook, Windows 7/10/11).
• Support O365/M365 applications and perform installation/configuration of workstations.

Skills

Technical support services

Troubleshooting

Communication skills in Cantonese, English, and Mandarin

Education

Diploma or above in IT, computer science or related field

Job description

SW8881 |06 Nov 2025 End User Support Engineer (18-25K)

Responsibilities

• Provide in-house / on-site technical support services for end users.
• Deal with hardware & software related issues: PC/Notebook, Window 7/10/11, VC support (Webex, Zoom, VooV Meeting), laptop & mobile devices (Apple OSX/iOS/Android) etc.
• Support O365/M365 applications including Outlook, OneDrive, Excel, Teams and SharePoint, escalating complex issues to the line manager as necessary.
• Perform installation, configuration and maintenance of workstations.

Qualifications

• Diploma or above in IT, computer science or a related field.
• Minimum 1 year in IT end user support is preferred.
• Knowledge in building Windows PC using corporate images.
• Knowledge of PC/Mobile/Tablet/iPad support.
• Skills in troubleshooting via remote (ticketing, phone, email and in person).
• Experienced in VIP support is a plus.
• Able to work independently, willingness to learn and listen.
• Excellent problem-solving skill in resolving technical issues.
• Immediate available is highly preferred.
• Good communication skills in Cantonese, English, and Mandarin.

Benefits

• 5-day Work Week
• 18-25K Depends on Experience
• 10-20 Days Annual Leave
• Stable Working Environment