Helpdesk and Deskside Support Engineer (18-25k)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 200,880 - 279,000; Full time

Benefits offered by this job

Competitive Salary Package and Benefits

5 Days Work

Banking Holiday

10 – 20 Days Annual Leave

Young & Energetic Working Environment

Job summary

A consulting firm in Hong Kong is looking for a Helpdesk and Deskside Support Engineer to provide frontline IT support. Responsibilities include assisting users with desktop PC issues and coordinating with various parties. Candidates should have a diploma in IT, 1-2 years of relevant experience, and good communication skills in English, Cantonese, and Mandarin. The firm offers a competitive salary, benefits, and a vibrant work environment.

Qualifications

• 1-2 years of experience in IT support, ideally in a helpdesk role.
• Ability to handle multiple tasks in a fast-paced environment.
• Adaptable to changing situations and needs.

Responsibilities

• Provide frontline IT helpdesk support on-site, via phone, and email.
• Deliver technical support for desktop PCs including software and hardware issues.
• Coordinate with internal and external stakeholders for resolving issues.

Skills

Good communication skills

Team player

Good command in English

Cantonese

Mandarin

Education

Diploma or above in Information Technology

Job description

SW8680 |31 Jul 2024

Helpdesk and Deskside Support Engineer (18-25k)

• Perform IT helpdesk frontline support (On-site, Phone, E-Mail, etc).
• Technical Support for Desktop PCs – both Software and Hardware.
• Coordinate with internal and external parties.
• Assist in performing any other IT duties as assigned by supervisors.

• Diploma or above in Information Technology or related discipline.
• 1-2 years experience.
• Good communication skills and telephone manner.
• Be a good team player with minimum supervision.
• Good command on written and spoken English, Cantonese, and Mandarin.
• Competitive Salary Package and Benefits
• 5 Days Work
• Banking Holiday
• Young & Energetic Working Environment
• 10 – 20 Days Annual Leave
• Good Prospect Company