Deskside Support Engineer (18-22K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 200,880 - 245,520; Full time

Benefits offered by this job

5-day Work Week

10-20 Days Annual Leave

Job summary

Swing Consulting Ltd. is hiring a Deskside Support Engineer in Hong Kong with a salary range of 18-22K. The role involves providing technical support for computer systems, troubleshooting issues, and assisting with meeting setups. Candidates should have a diploma in IT and at least 1 year of relevant experience.

Strong problem-solving abilities and good communication skills in Cantonese, English, and Mandarin are required. The position offers a 5-day work week and an annual leave ranging from 10-20 days.

Qualifications

• Diploma in Information Technology or related fields.
• At least 1 year experience in deskside or helpdesk support.
• Experience in supporting Windows, O365/M365, mobile devices.

Responsibilities

• Provide technical support for incoming queries and issues.
• Resolve common IT problems including connectivity and printer issues.
• Assist with meeting setups and equipment management.

Skills

Technical support

Problem-solving

Communication in Cantonese

Communication in English

Communication in Mandarin

Education

Diploma in Information Technology

Tools

Windows

O365/M365

Active Directory

Job description

SW8990 | 27 May 2026

Deskside Support Engineer (18-22K)

Responsibilities

• Provide technical support for incoming queries and issues related to computer systems, software, and hardware to end users.
• Resolve common IT problems, including connectivity issues, printer setup, peripheral devices, and basic network troubleshooting.
• Assist with meeting set up (Teams/Zoom/VooV), and equipment management.
• Escalate complex issues to senior IT staff when necessary.
• Install, configure, and upgrade desktop/laptop hardware, operating systems, and software applications.
• Troubleshooting and maintenance of PC and mobile device services.
• Open service tickets, set priorities, and assign tasks to support engineers.
• Document support tickets, resolutions, and inventory in the ticketing system.

Qualifications

• Diploma in Information Technology, Computer Science, and related fields.
• At least 1 year experience in deskside, helpdesk or relevant support role.
• Experience in supporting Windows, O365/M365, mobile devices.
• Knowledge of Windows operating systems, Active Directory, Wi-Fi, TCP/IP, MDM and common hardware/software components.
• Strong problem-solving abilities.
• Good communication skills in Cantonese, English, and Mandarin.
• Immediate availability is highly preferred.

Benefits

• 5-day Work Week
• 18-22K Depends on Experience
• 10-20 Days Annual Leave