Store Ops Lead - Digital Banking Experience

ELE Bank Limited; Hong Kong; Presencial; HKD 420.000 - 540.000; Tempo integral

Resumo da vaga

Airstar Bank is seeking an Assistant Manager for Physical Store Operations in Hong Kong. You will lead a team in the experience center, guiding customers to use the e-banking app and delivering professional service.

Responsibilities include handling inquiries and complaints, supporting campaigns, ensuring policy compliance, and organizing on-site events. Shift work including weekends and holidays is required.

Qualificações

• Associate degree or above is required.
• Native or fluent Cantonese (mandatory); proficient in English and Mandarin both spoken and written.
• Shift duty is required including weekdays, weekends and public holidays.
• Able to work independently and under pressure.

Responsabilidades

• Lead a team to guide and provide support to customers to use e-banking App in experience center.
• Handle customer enquiries, feedback and complaints with professional service meeting quality standards.
• Achieve all objectives set by Management from time to time.
• Support marketing campaigns enquiries and business referrals.
• Ensure center operations comply with Bank policies, procedures and regulatory guidelines.
• Plan and execute on-site events and seminars to raise brand awareness for customers.

Conhecimentos

Customer service

Communication

Teamwork

Proactive

Self-motivated

Formação

Associate degree or above

Ferramentas

Excel

Word

Chinese Word Processing

Descrição da vaga

Airstar Bank is seeking an Assistant Manager for Physical Store Operations in Hong Kong. You will lead a team in the experience center, guiding customers to use the e-banking app and delivering professional service.

Responsibilities include handling inquiries and complaints, supporting campaigns, ensuring policy compliance, and organizing on-site events. Shift work including weekends and holidays is required.