Customer Experience Manager, Experience Center

ELE Bank Limited; Hong Kong; On-site; HKD 420,000 - 620,000; Full time

Job summary

Airstar Bank is seeking an Assistant Manager / Manager, Customer Service – Experience Center to lead a frontline team and guide customers using our e-banking app.

You will handle inquiries, feedback and complaints with professional service while meeting quality standards and achieving management goals. Shift duties include weekends and holidays. Cantonese, English and Mandarin required.

Qualifications

• Associate degree holders or above with at least 5 years of working experience in branch or service centre of a bank or financial institution.
• Strong customer service and communication skills, proactive, self-motivated, strong team players.
• Able to work independently and under pressure.
• Native or fluent Cantonese (mandatory), proficiency in both spoken and written English and Mandarin.

Responsibilities

• Lead a team to guide and provide support to customers to use e-banking App in experience center.
• Handle customer enquiries, feedback and complaints with professional customer service which meet the required quality standard.
• Achieve all objectives set by Management from time to time.
• Plan and execute on-site events and seminars to raise brand awareness to both current and potential customers.

Skills

Customer service

Communication

Team player

Independent work

Pressure handling

Education

Associate degree or above

Tools

Excel

Word

Chinese Word Processing

Job description

Airstar Bank is seeking an Assistant Manager / Manager, Customer Service – Experience Center to lead a frontline team and guide customers using our e-banking app.

You will handle inquiries, feedback and complaints with professional service while meeting quality standards and achieving management goals. Shift duties include weekends and holidays. Cantonese, English and Mandarin required.